Company Overview
Join our dedicated Online Retail Team and play a vital role as the public face of the Hospice for our online customers. This is an exciting opportunity to help grow our reputation and profile by delivering outstanding remote customer service, while supporting the important work of the Hospice.
Summary
We are looking for someone who:
Has experience in a fast-paced retail or warehouse environment. Demonstrates exceptional customer service skills. Is highly organised, adaptable, and able to work independently as well as part of a team. Possesses excellent communication skills, with a positive and enthusiastic approach.
Responsibilities
Communication and relationships
* Ensure effective communication with staff, volunteers, customers and donors.
* Promote, develop and maintain a professional customer service to donors and customers
* Build on public relations to increase the Hospice profile and maintain community support.
* The role sometimes requires effective and sensitive communication with patients, relatives and friends.
Analytical and judgemental skills
* Work with the Retail Manager and team to achieve the optimum sales from suitable goods online. This will be achieved through timely dispatch to customers with listing of items via online selling platforms as required.
Listing items will include researching items, taking photographs and writing detailed listings on online platforms.
Planning and organisational skills
* Assist the Retail Manager with the daily operation of the online operation.
* Work with the volunteer team to effectively achieve the daily workload and sales budget.
* Work efficiently to hit the weekly specified targets.
* Achieve all sold items being posted within 48 hours of receiving payment.
* Ability to redistribute old stock that has not been sold to our physical shops.
Physical skills
* The role involves the use of a computer and keyboard skills for data entry.
The role also involves the moving and handling of storage crates, some of which are large and heavy.
Patient/Client Care
* The role can involve incidental contact with patients, and regular contact with relatives at the Hospice in organising collections of donated goods from bereaved donors.
Policy and Service Development
* Hospice policies and procedures should be complied with at all times. Compliance of trading standards and health & safety procedures.
* Participate and contribute to retail meetings.
Financial and Physical Resources
* Assist in achieving the online sales budget and the control of costs.
* Comply with the procedures relating to the security of the premises and stock.
* Comply with the procedure for handling cash donations.
* Ensure high standards of cleanliness and maintenance of property and equipment. Reporting any problems to the Retail Manager.
Human Resources
* Attend mandatory training and other training courses as required or agreed at the annual IPR.
* Required to comply with Hospice Policies and Procedures at all times.
* Maintain confidentiality at all times.
* Report any Human Resources concerns to the Retail Manager.
Information Resources
* Record and maintain accurate retail sales figures and tracking data on a daily and weekly basis.
* Accurately update tracking information for all dispatched items.
* Comply with HMRC requirements for gift aid auditable paperwork and computer data entry.
Research and Development
· Awareness of competitor activities in the local area and across online platforms, providing feedback to the Shop Manager/shop supervisor
Freedom to Act
* The role is managed by a Retail Manager/Retail Supervisor
If you're ready to make a meaningful impact while working in a supportive environment, we invite you to apply today and join us in making a difference at St Cuthbert's Hospice. This is more than just a retail role – it's an opportunity to contribute to a meaningful cause while developing your skills in e-commerce and customer engagement.
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: 22.00 per week
Benefits:
* Free parking
* On-site parking
Work Location: In person