Summary Apple is a place where extraordinary people gather to do their best work. At Apple, we craft products and experiences people once couldn't have envisioned, and now can't imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your ideal job. Just be prepared to dream big We believe that collaboration is one of our key strengths, and every day we will connect you with your peers and colleagues, at one of the most diverse and inclusive companies in the world. As an individual, you'll be a key player within the function. Apple’s Global Finance Support Center (GFSC) is a centrally managed organization that supports Apple’s Global Business Solutions sites around the world. This role is located in Bengaluru to cover technical production support for SAP and other finance systems. Key Qualifications Minimum 5-8 years of SAP FICO consulting, implementation or production support experience Broad understanding of SAP both from a functional and technical perspective - specially related to P2P, O2C and R2R finance functions Natural curiosity for problem solving and strong desire to understand root cause of issues Possess excellent written and verbal communication skills, including ability to communicate technical information to non-technical Finance users Demonstrated leadership, strong business partnering skills and ability to establish relationships with cross-functional and global partners Must have strong analytical, problem-solving and negotiating skills Ability to manage multiple task simultaneously, while work independently in a fast paced, ambiguous environment Managing conflicts independently and constructively, while driving issues to resolution with minimal escalation Performing under tight deadlines Flexibility with working hours to support global and close-related issues required Description - Work with GFSC global management team and execute on strategic direction to globally standardize and document GFSC process/procedures, operational metrics and reporting - Actively engage with business partners and GFSC team globally to ensure Follow the Sun process is being implemented and the benefits of the process are being shared and acted upon on a daily bases - Help and facilitate discussions with broad range of business partners to identify process issues, and maintaining a high-level of customer satisfaction while enhancing processes. - Provide technical production support for finance systems, financial close operational support and master data management - Analyze operational metrics and proactively identify and implement initiatives to reduce the number of inquiries - Identify opportunities for process improvement and automation to drive scale and efficiency - Engage with business users and partner with cross functional teams to identify root cause and resolve issues related to SAP and other finance systems - Partner with GBS finance users and cross functional teams to manage end-to-end enhancement request process - Provide SAP consultation and training to finance users whenever technical inputs are required on key FI/SD/MM processes in projects and operations. - Support monthly financial close including recurring close activities Education & Experience Bachelors degree in relevant field, CA / CPA or MBA preferred Additional Requirements - Knowledge on FI/SD and FI/MM integration will be a plus. - Certifications in SAP S4 HANA and Project Management desirable Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Role Number: 200495933