We're Hiring: Contact Centre Trainer (Customer Service | BFSI Specialist)
Are you passionate about empowering people to deliver exceptional customer experiences? Do you have a proven track record in
Contact Centre Training
within the
Banking, Financial Services, and Insurance (BFSI)
sector? If so, we'd love to hear from you
What you'll do:
Design and deliver engaging training sessions focused on Customer Service excellence.
Coach and develop front-line teams to meet compliance, quality, and service standards.
Create tailored learning pathways for onboarding, upskilling, and performance improvement.
Collaborate with leadership to identify skills gaps and deliver impactful solutions.
What we're looking for:
Experience as a
Contact Centre Trainer
(preferably BFSI sector).
Strong understanding of customer service best practices, compliance, and regulatory requirements.
Excellent facilitation, coaching, and communication skills.
Ability to inspire, motivate, and drive performance in high-volume environments.
Why join us?
Be part of a forward-thinking organisation where people are at the heart of what we do.
Opportunity to shape and elevate customer service standards in a growing business.
Collaborative, supportive, and growth-focused culture.
Apply now or reach out directly to learn more - send your CV to