To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
The post holder will be a member of the surgery management team they will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while supporting the delivery of Local and National KPIs and ensuring the practice complies with CQC regulations.
To support the management team in promoting Equality Diversity and Inclusion, Safety Health Environment Fire, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.
Main duties of the job
The Reception Manager is responsible for:
a) Overseeing the administration and support operations of the practice,
b) Line managing the reception team, supporting staff development, ensuring staff are up to date with mandatory training.
c) Completing staff appraisals as required.
d) Identifying and delivering team training where required.
e) Compiling reception team rotas, ensuring the practice Reception Team has adequate cover at all times.
f) Reviewing and updating all administrative and reception policies and procedures as required.
g) Supporting the management team in the compilation of practice reports and the practice development plan.
h) Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
i) Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.
j) Providing guidance and advice to patients who wish to verbally complain.
k) Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.
l) Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.
m) Be able to cover all areas of reception role.
n) Support staff to reach their full potential and identify training needs.
o) Any other tasks allocated.
You may be required to cover staff sickness and annual leave on an ad-hoc basis, so there is a requirement for flexible.
About us
High Street Surgery is a busy GP practice covering 11500 patients in North Lowestoft.
This is an exciting opportunity to join our leadership team. You will have the opportunity to be part of a enthusiastic team developing the practice and improving outcomes for patients.
Job responsibilities
In addition to the primary responsibilities, the Reception Manager may be requested to:
a) Partake in audit as directed by the audit lead.
b) Coordinate and produce meeting agendas and record the minutes of meetings.
c) Champion continuous improvement, encouraging staff to participate and make suggestions for Continuous Improvement initiatives.
d) Assist with QOF targets.
Schedule:
* Day shift 7:45 am to 4:15 pm 1 hour lunch break
* Monday to Friday
* Overtime
Person Specification
Experience
* Experience of working with the general public Experience of working in a healthcare setting
* Experience of managing multidisciplinary teams Experience of managing multidisciplinary teams NHS/ Primary Care general practice experience
Qualifications
* Good standard of education with excellent literacy and numeracy skills
* Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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