Business Operations Team Leader Medical Secretaries Spire Norwich Full Time 37.5 Mon - Fri 8am - 5pm JOB PURPOSE To provide effective, visible and motivational leadership to the internal medical secretariat. To ensure all colleagues work within the established policies and processes. To ensure an exemplary level of customer service is upheld in the provision of service to patients, visitors, consultants and the Spire team. To work alongside and support the Administration Manager and the Deputy Administration Manager to deliver on our promises by supporting the growth of consultants private practice, ensuring we are easy to do business with, and offer support, assistance and motivation to the colleagues within the team. Supporting the external secretariat with queries, and ensure they adhere to confidentiality agreements set by Spire Healthcare. ACCOUNTABILITIES & ACTIVITIES: Maintain and look to enhance the service provision to patients and consultants Ensure medical secretaries feel supported and empowered to make decisions with the best interest of the hospital and the patient Ensure medical secretaries maintain high levels of service and ensure they effectively balance any demands and requests from their employer and consultant Ensure medical secretariat provide and prepare consultant clinics accurately and in a timely manner Ensure all team book outpatient accurately and efficiently in line with departmental processes. Prepare correspondence, accompanying documents and medical preparations relating to patient appointments and admissions. Ensure highest levels of customer service are maintained during every patient, consultant, secretary and colleague interaction Ensure team provide all relevant information to patients relating to their appointment, or forthcoming surgery/treatment Ensure all mandated fields on patient record are complete and accurate Liaise with other departments and external parties, such as medical records, bookings, business admin, insurers, consultants, GP's and secretaries in a courteous and professional manner Ensure team adhere to all hospital policies regarding confidentiality when dealing with patients face to face, over the telephone, or whilst handling patient records. Maintain personal professional knowledge through mandatory training, meetings, newsletters and emails. Report any health and safety or maintenance issues promptly, and in line with hospital policy. Attend and contribute to departmental team meetings. Undertake any other reasonable duties as requested by your line manager. Support any requests from your line manager or HoDs within the hospital Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: • 35 days annual leave inclusive of bank holidays • Employer and employee contributory pension with flexible retirement options • 'Spire for you' reward platform - discount and cashback for over 1000 retailers • Private medical insurance • Life assurance • Health Assessment • Employee Assistance Programme • Sharesave • Free DBS • Free Car park Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people.