This is a hybrid role based at our Doncaster Group Support Centre, with 2-3 days a week onsite. Fixed term role - 12 months We are looking for a committed professional to provide proactive and efficient administrative support to the Shared Services team, providing transactional and administrative support to the business across all key end to end People processes covering all elements of the employee life cycle. Responsible for dealing with employee queries quickly and effectively About DFS We’re home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably. At DFS Group, everyone plays a part. Whether you’re supporting our brands or serving our customers, you’re helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we’re united by a culture that puts people and purpose at the heart of everything we do. Everyone Welcome Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you What you'll be doing In this role, you’ll: Acting as the first point of contact for all people queries and requests for administrative action or transactional activity across the business. Support the processing of key work activities, including, job offers, internal transfers and leavers, references and DBS checks, letters, reports, photocopying, scanning and filing Keeping employee records up to date and processing subject access requests administration of occupational health referrals HR system records Administration of reward and benefit processes Co-ordinating the People Services email inboxes Supporting line managers with note taking in investigation, discipline, grievance and appeal hearings to ensure they are conducted in line with policy and legislation and attended to in a timely manner. Supporting the People Support Team with key people projects and initiatives as required. Ensuring compliance with HR policies and procedures, including Data Privacy. The role is for you if We’re looking for experience in: Ability to analyse and evaluate data/information and use this to suggest improvements. Excellent planning and organisation skills with the ability to manage conflicting priorities. Ability to work independently and use own initiative. Strong verbal & written communication. Ability to build relationships with a variety of stakeholders. Demonstrate flexibility and adaptability to be successful in a changing environment. Highly accurate and have attention to detail. Ability to adhere to confidentiality and data protection principles at all times Strong interpersonal skills, particularly sensitivity and empathy. Ability to work under pressure and have good time management skills. Experience / Qualifications Work experience as an administrator or relevant role preferred, but not essential Experience with HR software preferred, but not essential Computer literacy (Google Workplace in particular) Basic understanding of HR policies and processes DFS Benefits Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it Growth and Training: Learn new skills and develop your career with us Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury’s, ASOS, and IKEA Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships Pension and Savings: Join our Group Pension and Sharesave schemes Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay