Receptionist/Administrator, Cardiology
The closing date is 28 June 2026.
Job responsibilities
* Act as the first point of contact for all patients and visitors to the cardiology department.
* Provide administrative support for the clinical staff, including scanning of historic reports to Evolve.
* Ensure patients' request forms are available and correctly prepared for diagnostic tests and pacing clinics.
* Book all clinical appointments and ensure correct patient and test details are entered into the booking system.
* Maintain patient confidentiality at all times.
* Handle telephone enquiries professionally and courteously, liaising with GPs and other healthcare colleagues.
* Manage and file correspondence, photocopying and record‑keeping efficiently.
* Alert clinical staff to patient delays or concerns regarding presenting conditions.
* Resolve data errors with clinical staff and identify areas for improvement.
* Retrieve and file medical records and pacing notes, ensuring proper tracking.
* Coordinate with consultants for investigation reports.
* Use initiative to resolve problems and complaints, referring to senior staff when necessary.
* Manage workload flexibly, prioritise tasks and cover for colleagues as needed.
* Assist in training new or temporary staff.
* Identify and report equipment faults promptly.
Qualifications and Experience
* English GCSE Grade C or equivalent.
* Computer literate with Microsoft Office (Word, Excel) and internet usage.
* Minimum of two years of administration experience.
* Experience working in a busy office with conflicting demands.
* Literate with Cerner / Solus.
Knowledge and Skills
* Understanding of data protection.
* Ability to work independently.
* Proficient with Microsoft Office and Windows.
* Excellent written and verbal communication skills.
* Capable of filing, scanning and carrying files.
* Ability to work extended hours.
* Knowledge of the six‑week diagnostic waiting list targets.
* Knowledge of hospital information systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to verify any previous criminal convictions.
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
Address
Level 2 Clinical Measurements, St Peters Hospital
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