The purpose of this role is to provide service delivery to a range of clients across the People Solutions practice with a focus on medium – larger accounts.
This role has a focus on effectively and proactively delivering to clients, managing workload effectively, being a role model to the wider team and developing other members of the team to add value – this includes making connections externally and across the business whilst accessing resources to solve problems.
Key Tasks & Duties
CLIENT FOCUS/MANAGEMENT
* Lead medium and larger accounts, build & foster client relationships and manage the service delivery to other clients including the client relationship and deliverables/materials across the range of global benefit propositions and services.
* Understand the “why” (the reason) for the work being needed and delivered to a client and have multiple “tools” available to solve client issues.
* Actively manage the client portfolio including evidence of client management planning.
* Collaborate with client team members in directing, addressing, and resolving client queries issues about global benefit issues.
CLIENT DELIVERY
* Consider and deliver idea suggestions and/or updates to clients.
* Use and interpret client data to tell a story for a client.
* Able to effectively communicate complex and technical issues to clients and colleagues.
* Managing client expectations on delivery/what can be achieved.
* Implement best practices across the team and implement/embed processes where appropriate.
* Accountable for monitoring the scope, budget, and other metrics through effective project tracking.
* Accountable for the client team adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.
MAKING EFFECTIVE CONNECTIONS
* Develop networks with the Lockton Global Partner offices, peers and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
* Proactively consult with local Lockton Global offices and partners as needed to resolve any issues.
NEW BUSINESS
* Actively seek and support new business opportunities including RFP responses.
* Ownership for pricing and scoping of small and mid-sized projects.
* Take latest ideas and complete the required contracting/Statement of Works or equivalent to have agreement on the scope and fees.
* Ensure that the client database holds up to date / relevant information for all designated clients.
MANAGING SELF & DEVELOPMENT
* Awareness of multiple propositions and solutions available and how to apply/combine them to client need.
MANAGING OTHERS
* Display role model behaviours to the client and client team.
* Mentor, develop and train the team.
* Delegate appropriate tasks and projects and review products.
* People management (where appropriate).
Experience, Skills & Knowledge
Desired skills & knowledge:
* Strong experience in a role which reflects the skills and client management experience which will be transferred to the world of Global Benefits
* Excellent communication skills – both written and verbal
* Proactive and commercial approach to clients
* People or team management (where applicable)
* Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline
* Strong client & commercial track record
Further experience, skills, or knowledge
* Fluency or professional proficiency in a foreign language is often helpful
* Any other professional qualifications or training are also an advantage
* Experience working or living abroad is helpful although not required.
Location: Flexible UK location – London, Bristol, Manchester, or Edinburgh