Employer: University Hospitals of Morecambe Bay NHS Foundation Trust; Employer type: NHS; Site: Westmorland General Hospital, Town: Kendal; Salary: £27,485 - £30,162 per annum, pro rata; Salary period: Yearly; Closing: 27/03/2026 23:59
Patient Navigator - Specialist Palliative Care Team - Internal Only
NHS AfC: Band 4
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
This is an exciting post, working within the specialist palliative care team across MBHT and based in Westmorland General Hospital.
A Barrow Base will be considered if preferred. Please note this on your application. The role will consider all aspects of the patient pathway taking into consideration all aspects of that pathway to include:
* Ensure all patients receive appointments in a timely fashion and any other aspect of the patient pathway.
* Support outpatient clinics, including transcribing of letters following consultation.
* Support patient referrals to other agencies, e.g. Local hospices, Cancer care, Citizen’s Advice.
* Liaise with and support patients and relatives as required on behalf of the service under the supervision of the specialist palliative care nurses or consultants.
* Responsible for supporting the day‑to‑day co‑ordination of the service and data management of the Specialist Palliative Care Team, including collection of and interrogation of data.
The post holder will work with other team members to ensure timely care and optimal service delivery.
The post holder will have a combined role of administrative tasks relating to the patient pathway along with some patient support and will work closely with the Team Lead for the service.
It is essential that the post holder exercises initiative in keeping with the needs of the role and that confidentiality is maintained at all times.
Main duties of the job
This is a blended role of administration and patient navigation, which includes supporting the Medical and Nursing staff within the service to ensure the highest level of patient experience.
The role includes the support of patient outpatient clinics, booking appointments for patients, transcribing clinical outpatient letters, supporting with data collection and patient referrals.
There is a mix of administrative tasks including the use of Excel, Word and Office 365 to support the service delivery and improvement.
The role involves working closely with the Medical and nursing staff of the small specialist palliative care team under the direction of the Team Lead.
Working for our organisation
We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non‑life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.
Person specification
EDUCATION
* NVQ3 in Business Administration or equivalent.
* EDCL or recognised experience.
* GCSE Maths and English or equivalent.
* Shorthand qualification.
Experience
* Experience of undertaking a range of secretarial duties, including Diary Management, Answering telephone queries, Audio Typing, Data Collection. Word processing skills.
* Experience of using MS Office systems.
* Experience of supporting a small team of staff.
* Experience of dealing with patients/carers/families.
* Previous experience as a medical secretary in a medical setting.
* Experience of using digital dictation machines and software.
* Experience of creating spreadsheets and documents.
Skills, Ability and knowledge
* Knowledge of data protection and confidentiality issues.
* Evidence of good, clear communication skills with good language skills.
* Demonstrates a high level of motivation.
* Demonstrates an understanding of palliative and end‑of‑life care.
* Awareness of Health and safety/governance issues.
* Ability to travel across sites as required.
* Able to work under minimal supervision / use initiative.
* Demonstrates a strong commitment to team working.
* Evidence of continuing to update knowledge and personal development.
PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.
The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearance process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti‑fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contact
Name Sarah Granville
Job title ACP - Specialist Palliative Care
Email address Sarah.Granville@mbht.nhs.uk
Telephone number 07825144370
Additional information
Informal discussions are encouraged and very much welcomed. Please contact Margaret Henderson.
If you have problems applying, contact
Address Level 1
Fusion House
Evolution Park
Blackburn
Lancashire
BB1 2FD
Telephone 03033 301 033
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