Job Description
Role: Customer Service Specialist
Location: Brighton
Hours: Monday to Friday, 9:00am - 5:30pm
Contract: Full-time, Permanent
Salary: £25,500 per year
Working Style: Hybrid Flexible (minimum 3 days per week in the office)
Are you passionate about delivering exceptional service and looking to build your career in a company that values both people and purpose? Join a forward-thinking, values-led organisation in the heart of Brighton, known for its supportive culture, inclusive ethos, and award-winning employee benefits.
Here, you're not just another team member - you're part of a workplace that champions flexibility, invests in well-being, and celebrates success. With hybrid working, generous holiday allowances, access to fitness and well-being resources, and meaningful personal rewards, this is a role designed for your long-term growth and balance.
What you'll be responsible for:
1. Handling customer queries by phone and email with professionalism and clarity
2. Processing orders accurately using mapping tools and internal systems
3. Monitoring internal platforms to keep processes running smoothly
4. Supporting departments like sales and consultancy with customer-related requests
5. Recommending the right products and services based on customer needs
6. Coordinating the resolution of complex queries using internal resources
What we're looking for:
* Previous experience in customer support or a similar client-facing role
* Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
* CRM experience is a plus, but not essential
* Clear, confident communication skills
* A detail-oriented, logical mindset
* The ability to work independently and collaborate as part of a wider team
Why you'll love working here:
* Hybrid flexible working: minimum 3 days per week in the office
* 25 days annual leave plus public holidays
* Birthday day off and long service leave
* Option to buy or sell holiday days
* Share incentive plan
* Pension scheme with 5% matched contributions (after 3 months)
* Life assurance and income protection via pension plan
* Paid Volunteer days to give back to causes you care about
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please note, due to high application volume, if you haven't been contacted within 5 days, your application was not successful this time. For more vacancies, visit our website.
We are committed to diversity and inclusion, respecting people of all ethnicities, beliefs, orientations, identities, abilities, and more. If you require reasonable adjustments, please let us know, and we will support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for temporary workers. By applying, your details will be submitted to Office Angels. Our Privacy Statement is available on our website.
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