Job Description
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Overview
We are recruiting for a talented and driven Contact Centre Coach to support the growth of our best-in-class contact centre, purpose-built to support patients considering life-changing healthcare treatments.
As a key member of the Contact Centre leadership team, you will be responsible for delivering onboarding, coaching and training that enhances patient experience, improves sales conversations, and ensures compliance within a healthcare-focused outbound contact centre environment.
Key Responsibilities
· Deliver engaging ...