Temporary Income Recovery Officer role, ASAP start, office based - West Midlands Your new company We are looking for a committed and capable individual to join a large team as an Income Recovery Officer for a 3-month temporary role, with the possibility of extension depending on the outcome of a pilot initiative. This position is fully on-site at a housing office in the West Midlands. Your new role This role focusses on the collection and prevention of rent arrears within council-managed properties. You will be responsible for engaging with tenants who may be struggling financially, have received formal notices, or are facing legal action such as court proceedings or eviction. The main line of communication with customers is over the telephone, and will be incoming calls, so confidence and clarity in telephone communication are essential. You will also be expected to provide support to vulnerable tenants, helping them understand and access the assistance available. While prior knowledge of support services is beneficial, full training will be provided. What you'll need to succeed The successful candidate will have a good understanding of rent arrears and debt collection legislation, and be able to manage sensitive conversations with empathy and professionalism. A Level 2 literacy qualification is required, and candidates will be asked to complete a short literacy test as part of the recruitment process. What you'll get in return This is a fully on-site position, based at a housing office in the West Midlands. Working hours are Monday to Thursday, 9:00 AM to 5:30 PM, and Friday, 9:00 AM to 5:00 PM. You will also be paid on a weekly basis and the hourly rate is £15 per hour. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4719810