Details
Reference number
431020
Salary
£24,708
All our roles come with an excellent benefits' package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Administrative Officer
B
Contract type
Permanent
Business area
CH - Finance - Finance Operations
Type of role
Administration / Corporate Support
Finance
Other
Working pattern
Flexible working, Full-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary
We are looking for a Finance Operations Support Officer to join us
The team you will be joining are friendly, passionate, and experienced individuals who work collaboratively together to ensure they are providing an excellent service across the whole of Companies House. Finance Operations is one team including multiple functions which gives you a fantastic opportunity for developing your knowledge and skills across finance operations, giving you great development opportunities to progress within the finance function. The future focused culture in the Finance team is something in which we take huge pride. With visible leadership and the commitment to being actively involved in driving change, we are placing ourselves at the centre of our transformation.
We offer a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work.
Please note:
* Companies House cannot offer Visa sponsorship to candidates through this campaign.
* You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis.
* The majority of our teams in Finance Operations do not require National Security Vetting (NSV), with the exception of our Banking team. If you are offered a role in this team you must meet the security requirements for Security Check (SC) before you can be appointed. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected. Further information on National Security Vetting.
Please see 'Things you need to know' and 'Where you will be working' sections below for more information.
Job description
As a Finance Operations Support Officer at Companies House, you'll:
* Monitor account information on our finance system (E5) to identify any discrepancies and take appropriate action.
* Deal with customer queries (both internal and external) using all avenues of communication.
* Deal with Credit Card Payments, BACS payments and cheques relating to payments for all areas of Companies House and preparation of refunds where appropriate.
* Undertake any ad hoc duties pertaining to the maintenance and update of the Finance System.
* Participate in weekly team meetings to discuss and resolve any ongoing issues as well as maintaining excellent working relationships.
Person specification
We're looking for somebody with:
* Strong team working skills, with the ability to work well with others to achieve team objectives – who can build and maintain good working relationships with colleagues.
* Excellent customer service skills.
* Numerical skills and strong attention to detail who can interpret financial data on finance systems.
* A strong commitment to a culture of continuous improvement.
* Prior Finance System experience, Word and Excel skills as well as Office 365 and Teams (or equivalents) would be advantageous but training on all would be given.
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Working Together
* Delivering at Pace
Benefits
Alongside your salary of £24,708, Companies House contributes £7,157 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment ) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing
Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
Key dates (dates are indicative only and could be subject to change)
* Closing date - 15th October 2025 (at 23:55)
* Sifting - 16th October 2025 onwards
* Interviews - w/c 3rd November 2025 and w/c 10th November 2025, via Microsoft Teams
Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.
In your application form we'd like you to:
* Tell us about your employment history, including any key responsibilities and achievements.
* Write a personal statement of 750 words where you demonstrate how you meet the skills required for this role, providing examples to evidence your level of skill. In your personal statement we are looking for evidence of:
* Strong team working skills, with the ability to work well with others to achieve team objectives – who can build and maintain good working relationships with colleagues.
* Excellent customer service skills.
We're committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
Your personal statement should aim to make use of the full wordcount and show how you meet the above criteria. Please give clear and specific examples of what you have done personally and the impact it has had.
What will the process look like?
1. Sift
Once the advert has closed we will sift applications - this involves reading through them all, please bear with us as this can take some time. The panel will look at your work history and personal statement and are looking for evidence of the stated points.
We may raise the score required if we receive a high number of applications. We may also choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.
2. Interview
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will be assessing Behaviours and Strengths.
* Successful candidates from the sift stage will be invited to attend a virtual interview, which will conducted using Microsoft Teams.
* You will be asked questions relating to the Behaviours listed in the advert, and Strengths.
* The lead criteria to distinguish between tied candidates will be the Behaviour: Managing a Quality Service.
3. Offer
Once all interviews have been completed, you will be notified of the outcome. Offers will be made in strict merit order.
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles (of the same or lower grade). Subject to business need, if a suitable position opens during this time we may reach out to individuals in merit order.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners' Recruitment Principles.
Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sponsorship
Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.
Security
Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.
BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
The majority of our teams in Finance Operations do not require National Security Vetting (NSV), with the exception of our Banking team. If you are offered a role in this team you must meet the security requirements for Security Check (SC) before you can be appointed. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected. Further information on National Security Vetting.
Nationality statement
As part of our recruitment process, it is essential for all candidates to independently verify their eligibility to work in the UK before applying. This includes a thorough check of your right to work to ensure compliance with UK employment laws, being mindful of the recent changes to going rates detailed on GOV.UK.
Please ensure you have the necessary documentation and permissions in place. Our team is dedicated to fostering a diverse and inclusive workforce and encourages applicants from all backgrounds to apply. However, it is the candidate's responsibility to ensure they meet the UK's legal requirements to work.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Jon Shenton
* Email :
Recruitment team
* Email :
Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles. In accordance with the Civil Service Commissioners' Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ