A growing client of ours are seeking an experienced 3rd Line Support Manager to join them. This role is responsible for managing escalated technical issues, resolving various IT problems, and ensuring the stability and performance of an array of IT infrastructure. The successful candidate will combine strong technical expertise with excellent leadership and communication skills.
You will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users.
Requirements:
* Strong technical knowledge of Windows/Linux servers, networking, virtualisation (VMware/Hyper-V), cloud platforms (Azure/AWS), identity solutions, and enterprise applications.
* Proven experience in IT support, with demonstrable work in a 3rd line or senior technical role.
* 3rd-level qualification in IT or Computing (advantageous).
* Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills.
* Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred.
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