Installation Manager
We are seeking a highly organised and driven Installation Manager to lead and oversee our installation operations within Marlowe Kitchen Fire Suppression. This is a pivotal role responsible for ensuring the efficient delivery of installations, effective resource planning, and high levels of customer satisfaction.
You will manage day-to-day operations, support field engineers and schedulers, and drive performance against key business targets, ensuring projects are delivered safely, on time, and to the highest quality standards.
Key Responsibilities
Daily Operations
Manage and review the daily planning schedule, identifying aborted jobs and revisits, and liaising with engineers and clients to arrange re-attendance and confirm applicable charges
Provide hands-on support and direction to the scheduling team to ensure efficient allocation of work
Manage engineer availability, including holiday approvals and sickness reporting within required timeframes
Maintain and resolve installation query logs, ensuring all issues are addressed promptly
Identify and resolve stock-related issues to avoid delays to installations
Monitor and reduce avoidable no-charge works, taking corrective action within 24 hours
Handle customer complaints and non-conformances, ensuring timely response and resolution
Provide reasonable out-of-hours support to installation engineers when requiredEnsure full compliance with health and safety standards across all installation activities
Weekly Management
Lead scheduling and planning meetings to ensure workloads, resources, and materials are aligned with delivery timelines
Drive engineer utilisation by optimising scheduling and increasing productivity where possible
Prepare and present weekly reports to senior leadership, covering:
Forecasted workload and performance
Customer complaints and resolutions
Installation challenges and improvements
Lead times and service delivery metrics
Engineer and scheduler performance updates
Revisits analysis and root cause identification
Progress of trainee development
Fleet compliance and performance monitoring
Monthly Performance & Leadership
Ensure all completed works are closed and invoiced within the month, achieving high completion targets
Deliver against monthly revenue and margin targets, particularly for Ansul system installations
Maintain oversight of engineer certifications and training compliance
Ensure annual product audits are completed for each engineer
Lead team performance management, including addressing disciplinary matters where required
Maintain optimal team capacity, reviewing headcount and workload demands regularly
Drive cost efficiencies, including reducing reliance on subcontractors
Define and standardise installation timescales for different project types
Communicate commission structures and performance updates to engineers
Approve and coordinate bonus payments in collaboration with the Office Manager
Attend monthly sales meetings to align operational delivery with business development
Produce and distribute technical bulletins to support continuous improvement and knowledge sharing
Skills & Experience
Proven experience in an Installation Manager, Operations Manager, or similar leadership role
Strong understanding of scheduling, workforce planning, and field operations
Experience within fire suppression, fire safety, or related technical industries (highly desirable)
Commercial awareness with the ability to manage revenue, margins, and costs effectively
Excellent organisational and problem-solving skills with strong attention to detail
Confident communicator with the ability to engage effectively with engineers, clients, and senior stakeholders
Experience managing performance, KPIs, and continuous improvement initiatives
Knowledge of health and safety regulations and compliance requirements
Ability to lead, motivate, and develop high-performing teams