Overview
We are seeking a passionate and experienced Team Leader to manage the Inspections Team, delivering a high-quality property inspection service across our dispersed accommodation and emergency hotel contracts. This pivotal role ensures accommodation standards meet statutory requirements and supports vulnerable residents with complex needs. You will lead a team of professionals, manage provider relationships, and contribute to strategic service development aimed at ending the use of B&B accommodation for homeless households.
Key Responsibilities
* Lead and manage a team delivering property inspections, ensuring compliance with the Housing Health & Safety Rating System (HHSRS).
* Oversee provider performance and ensure contractual obligations are met.
* Minimise voids and ensure properties are promptly brought up to standard.
* Collaborate with internal teams to support homeless households with complex needs.
* Deliver complex assessments and inspections with sensitivity and professionalism.
* Identify safeguarding risks and support investigations where necessary.
* Provide high-quality advice and support to service users and stakeholders.
* Maintain accurate records and contribute to performance monitoring and service improvement.
* Represent the service in forums and homeless action groups.
* Respond to complaints and enquiries from councillors, MPs, customers, and advocates.
* We would love to hear from you if you are a resilient and empathetic leader with a strong understanding of housing legislation and the challenges faced by homeless households. You’ll be outcome-focused, collaborative, and committed to continuous improvement.
Essential Skills And Experience
* Proven experience in property management and inspection.
* HHSRS trained or willing to work towards qualification.
* Strong knowledge of the Homelessness Reduction Act, Housing Act, and Welfare/Housing Benefits system.
* Excellent communication, analytical, and strategic thinking skills.
* Ability to manage and motivate teams effectively.
* Experience in safeguarding and risk assessment.
* Commitment to diversity, equality, and inclusion.
Essential requirements
* Communication skills: Ability to influence or persuade immediate departmental or functional colleagues. Ability to advise and put case across in relatively straightforward, non-contentious situations with ability to negotiate agreements.
* Analytical skills: Ability to identify and assess risk informing decision making.
* Planning and Organising: Excellent time management skills to ensure work of the team/service completed within deadlines and to agreed standards. Demonstrate excellent judgement skills under competing priorities and pressure.
* Strategic Thinking: Ability to identify best practice, key risks to the delivery of objectives, and analyse trends and patterns to develop ideas for the strategy of the service.
* Problem Solving and Decision Making: Ability to think laterally and take into account the root cause of a problem and the client / organisation -wide consequence of decisions made.
* People Management: Is able to inspire individuals to give their best to achieve a desired result and maintains effective relationships with individuals and the team as a whole, to ensure that the team is equipped to achieve objectives set according to the overall business need.
Benefits We Offer
* Generous holiday allowance - Up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. You can purchase up to two additional weeks.
* A buzzing pension - Enrolled in the UK’s largest local government pension scheme, with life cover of three-times your salary as a lump sum.
* Enhanced parental and carers leave - Enhanced family leave options to support your family during critical life events.
* Brilliant perks - Discounts, MCR+ benefits, phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
* Learn and grow - Learning opportunities from workshops and training sessions to apprenticeships and qualifications, with a comprehensive onboarding process.
* A Good Employment Charter member - Secure, flexible work with ongoing health and wellbeing support and annual pay reviews.
* Up to 3 days volunteering leave - Paid volunteering leave in addition to existing benefits.
Creating an Inclusive Team
We’re dedicated to creating a workplace that reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
* Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
* Accessible Formats: Our ReciteMe tool offers text-to-speech, translation, and adjustable text size to improve accessibility.
Other Information
For more information about the role, read the role profile attached. We are Disability Confident and provide workplace adjustments as needed. Continuation of pre-employment checks will depend on the role and may include right to work, references, qualifications, and DBS checks, among others.
What We Will Need From You If You're Successful: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider for sponsorship under the Skilled Worker route.
When You Join Us
We’re a Disability Confident Employer and offer accessible support, including a workplace adjustment hub and employee networks dedicated to disability and mental health.
Right to Work & Pre-Employment Checks
If successful, checks may include Proof of Right to Work, References, Proof of Qualifications, DBS Check, Proof of Manchester Residency, Police Vetting, BPSS Clearance, and Driving Licence if required.
For more information about the role, please read the role profile attached. Email jobs@manchester.gov.uk for adjustments.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology | Industries: Government Administration
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