Operations Manager - Complex Supported Living at Komplex Community
Location: Staffordshire and Wolverhampton
Salary: To be discussed on interview
Job Type: Full-time, Permanent
Reports to: Operations Director
Immediate Start Date
What We’re Looking For
We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you.
Key Responsibilities
* Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team.
* Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care.
* Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans.
* Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance.
* Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment.
* Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery.
* Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services.
* Continuous Improvement: Drive improvements in care quality through change implementation and innovation.
What You’ll Bring
* A minimum of 1 years’ experience in an operational role.
* Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis.
* Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team.
* A collaborative mindset with a desire to work as part of a team committed to achieving shared success.
* Strong leadership skills focused on staff development, motivation, and excellence.
* A passion for delivering high-quality care and improving outcomes for individuals.
* Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment.
* A full UK driving licence.
Why Join Us?
* Competitive Salary: Reflecting your skills and experience
* Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers
* Career Development: Ongoing opportunities for professional growth and training
* Pension Scheme: Enrolment into a workplace pension
* Growth Incentives: Be rewarded for contributing to the success of a growing organisation
* Supportive Culture: Join a collaborative team committed to making a difference
How to Apply
If you’re ready to make a positive impact on the lives of the people we support, we’d love to hear from you!
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