Location: Newcastle (Hybrid)
Salary: £36,000
Contract: PermanentAbout the Role
We are seeking a passionate and proactive Customer Engagement Manager (Housing) to design and deliver aprehensive engagement strategy that ensures a strong and representative customer voice within our organisation. This role is pivotal in removing barriers to involvement, enabling customers to influence strategic direction, and driving continuous improvement through meaningful feedback.Key Responsibilities
1. Develop and implement a customer engagement and scrutiny strategy using diverse methodologies, including digital tools and traditional channels.
2. Prepare engagement plans aligned with strategic priorities to capture customer insights and lived experiences.
3. Create and manage digital engagement platforms (surveys, polls, online discussion groups) to understand customer needs and improve services.
4. Organisemunity-based events, focus groups, and initiatives to engage a diverse audience, including hard-to-reach groups.
5. Share customer feedback effectively with internal stakeholders to influence service development.
6. Ensurepliance with regulatory requirements and maintain relevant accreditations.
7. Promote positive relationships between customers and the organisation to enhance satisfaction.
Skills & Experience
8. Strongmunication and active listening skills, with the ability to moderate discussions both online and in person.
9. Experience in qualitative research techniques and visual data storytelling.
10. Excellent organisational skills and attention to detail.
11. A proactive and empathetic approach to understanding customer concerns.
12. Ability to work collaboratively as part of a team.
13. Candidates with experience in social housing or a strong understanding of the sector are highly desirable.
Values We Look For
14. Customer-focused mindset
15. Integrity and accountability
16. Respect for people and teamwork
Interested? If this sounds like the perfect opportunity for you, please apply today.
#4746718 - Chloe Nielsen