Are you ready to take the next step in your pensions career? Our client is looking for a talented Senior Pensions Administrator to join their growing team on a permanent basis. You'll play a key part in delivering exceptional service to clients while developing your skills with ongoing training and clear progression opportunities, and supporting the team on complex casework, high value cases and complaints. Role: Senior Pensions Administrator Salary: £35,000-£40,000 Hours: Monday to Friday, 9am to 6pm, 40 hrs per week Location: Fully Remote What you'll be doing: Check calculations and processes, completing all tasks in line with current work procedures. Support the team on complex casework, high value cases, and complaints. Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential. Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality Work within set Key Performance Indicators and quality standards. Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence. Participate in and promote good team communication and share ...