Irlam Associates are working with a key client of ours based in Bolton who are seeking to hire Account Managers of varying seniority with previous experience within the Freight forwarding sector. The role will require the management and development of accounts/ customers, looking to maximise revenue and customer
satisfaction.
The key responsibilities for the role of Account Manager based in
Bolton will be:
Act as the primary point of contact for key accounts, building and maintaining strong, long-term relationships to ensure client satisfaction and retention.
Identify and pursue new business opportunities within existing accounts, upselling services and generating additional revenue to meet sales targets.
Ensure all shipments comply with UK, Irish, and EU regulations, ensuring necessary documentation such as customs forms and insurance paperwork are completed.
Track shipment progress using logistics software and provide clients with regular updates, addressing any issues promptly to maintain service quality.
Analyse account performance metrics, prepare reports for clients and internal stakeholders, and use data to optimise service delivery and client satisfaction.
Work closely with internal teams, including operations and customs clerks, to ensure seamless service delivery and resolve any operational challenges.
The successful candidate for the role of Account Manager based in Bolton will have:
Experience in account management or sales within freight forwarding, logistics, or a related industry, with a proven track record of managing client accounts and driving revenue growth.
Strong understanding of freight forwarding processes, including road freight, customs procedures, and international logistics, preferably with experience in UK-Ireland transport routes.
Excellent verbal and written communication skills, with the ability to build rapport with clients, negotiate effectively, and handle complex or challenging situations with professionalism.
Strong time management and multitasking skills, with the ability to prioritize tasks and manage multiple accounts efficiently, using CRM tools and logistics software.
Proactive and solution-focused approach to addressing client needs and resolving issues, such as delays or customs complications, to maintain high service standards.
Familiarity with CRM systems, Microsoft Office, and freight tracking software to manage client data and monitor shipments effectively.
Ability to collaborate with internal teams and external partners, including transport providers, to deliver SLAs.
The successful candidate for the role of Account Manager based in
Bolton will receive:
£35,000 £45,000 depending on experience and seniority of role offered.
Monday - Friday working schedule.
Free onsite parking.
Fantastic progression opportunities