Customer Experience Coordinator (Hiring Immediately), Nottinghamshire
Client:
Co-op
Location:
Nottinghamshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
08.05.2025
Expiry Date:
22.06.2025
Job Description:
Closing date: 07-05-2025
Customer Team Leader
Location: Bunny Lane, Keyworth, Nottingham, NG12 5JT
Pay: £13.65 per hour
Contract: 16 hours per week + regular overtime, permanent, part-time
Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm, and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team by coaching and supervising Customer Team Members, deputise for the Store Manager, and perform various store tasks like re-stocking and cleaning.
At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing, and offer policies to help through life events.
What you’ll do
* Provide friendly, welcoming, and helpful service, managing the store and handling challenging situations.
* Develop your team through coaching and training, fostering an inclusive culture.
* Ensure the store remains safe, legal, and operational.
* Manage stock accuracy and diligence checks to enhance shopping experience.
* Support your store manager by deputising and handling HR processes.
* Introduce new products and services, encouraging team feedback.
* Build relationships and support local community initiatives.
This job would suit people who have
* A genuine care for customers and members.
* The ability to balance leadership and support on the shop floor.
* Great people skills and relationship-building abilities.
* Strong organisational and problem-solving skills.
* A desire to learn and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for career development.
* 30% discount on Co-op products, plus discounts on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing part of your pay early.
* 36 days of holiday (including bank holidays).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rota sharing three weeks in advance.
* Cycle-to-work scheme.
Building an inclusive workplace
We welcome applications from everyone and aim to create diverse, inclusive teams. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme.
During the application process, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early.
Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. For more info, check our Blog.
Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.
Created on 08/05/2025 by JR, United Kingdom
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