All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people's continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.
Our operating model has three main areas of activity
Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.
Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families.
Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals.
Main duties of the job
The post holder will lead and oversee the clinical neighbourhood teams for NHS All Age Continuing Care across the ICB, working with the commissioning and central services team, family and patients.
Develop the future strategy for NHS All Age Continuing Care, supporting and ensuring alignment across the ICB, Managing the central service function to support the removal of unwarranted variation and promoting innovation in service delivery.
Support key strategic regional and national guidance to inform development of strategy and policies.
Develop and communicate the vision for NHS All Age Continuing Care in the ICB, engaging with key partners and ensure strategy and policies support this vision.
Identify examples of national best practice to ensure that patients benefit from relevant innovations in NHS All Age Continuing Care.
The post holder will bepart of the senior management teamwithin AACCCandberesponsible forensuring the service iscompliantwith national policy, best practice and the National framework for CHC and CYPCC.
About us
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
Job responsibilities
The post holder will have expert knowledge ofCHC and CYPCC andwill lead on service development and analysis ofAACCCservice provision.
They will have theskills and experienceto drive the service forward in a planned and structured manner and provide leadership, guidance, expertiseand support tomanagers andstaffto ensure the CHC and CYPCCprocesses are correctly followedandprovideformal and systematicfeedback and expertise on all learning from the above.
The post is responsible for providing professional expertise to the business processes within AACCC.
The post holder will be responsible for deputising for theAssociate Director of Operational DeliveryAACCCwhen requested.
This is a challenging post that will require dynamic leadership and excellent communication skills and requires proven capacity to work in a multi-disciplinary way at strategic and operational levels. Working as part of the senior management team, the postholder will have the ability to engage with key stakeholders and demonstrable competencies in leading a team thatdeliversa quality service.
The post holder will lead on the production of reports and analysisof theabove functionswhich will provide timely, responsive and accurate business intelligence against key objectives and priorities.
The post holder will be responsible for ensuring theirprofessional registration andmandatory training is uptodate.
Management of the end-to-end service delivery for AACC from referral into the service, assessment of need, business administration, Invoicing, data analysis, appeals and dispute management working closely with local authority partners, patients and families.
Person Specification
Qualifications
* Educated to master's degree level (postgraduate studies) or equivalent level of experience of working at a senior level in a specialist area.
Knowledge, Experience
* Extensive knowledge of specialist area/s, (AACC) acquired through post graduate diploma or equivalent experience or training, plus further specialist knowledge or experience to master's level equivalent.
* Evidence of continuing professional development.
* An understanding of the background and aims of current healthcare policy, appreciating the implications on engagement.
* A good understanding of the relationship between the Department of Health and Social Care, NHS England, Integrated Care Systems (including Integrated Care Boards), and individual provider organisations.
* Previous experience of budget responsibility, involvement in budget setting and working knowledge of financial processes.
* Experience of working with, and building and developing successful professional relationships with, a range of stakeholders (internal and external).
* Experience of managing and motivating a team, including managing work performance of individuals and team.
* Working knowledge of Microsoft Office applications (Word, Excel etc.) with intermediate keyboard skills.
* Member of relevant professional body.
Skills, Capabilities, Attributes
* Ability to provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
* Ability to use informed persuasion and influencing skills for board and senior managers of the respective merits of different options, innovation and new market opportunities.
* Negotiation skills in respect of sometimes difficult and very complex and detailed issues.
* Problem solving skills and ability to respond to sudden unexpected demands.
* Ability to analyse complex facts and situations and develop a range of options.
* Able to take decisions on difficult and contentious issues where there may be a number of courses of action, and to make decisions autonomously, when required, on difficult issues.
* Strategic thinking - ability to anticipate and resolve problems before they arise.
* Ability to carry out procurements for highly detailed, high value contracts that require analysis, comparison and assessment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Associate Director of Operational Delivery
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