Overview
A client within the Public Sector in Norfolk is recruiting for a Maintenance/Service Manager to join their Maintenance team on a full-time, permanent basis. The ideal candidate will have experience working within a service management environment and be able to lead the maintenance/service department to deliver maintenance services to clients.
Responsibilities
* Provide overall leadership to the Administration and Engineering teams, with direct reports including the Senior Maintenance Coordinator, Senior Maintenance Engineer, and Maintenance KAM.
* Oversee planning, coordination, and execution of maintenance service visits, ensuring efficient resource utilisation and customer satisfaction.
* Maintain oversight of the maintenance schedule to ensure services are completed in line with agreed terms and KPIs.
* Ensure all maintenance activities are planned, documented, invoiced, and communicated effectively to stakeholders.
* Act as the primary point of contact for all maintenance clients, managing contracts, SLAs, KPIs, and renewals.
* Approve quotations and ensure accurate costing of remedial works and service requests.
* Ensure health, safety, and compliance requirements are met, including adherence to HSE standards, RAMS, and corrective actions.
* Conduct performance reviews, coaching, and professional development of staff, including recruitment and training.
* Provide operational reporting of departmental performance on a weekly and monthly basis.
Qualifications
* Proven management experience in a Maintenance/Service Management role.
* Strong understanding of health, safety, and compliance in a maintenance environment.
* Experience managing teams across administration, engineering, and key account management.
* Excellent leadership, coaching, and staff development skills (beneficial).
* Strong customer focus and ability to manage contracts and client relationships.
* Financial acumen with experience in quotations, cost control, and revenue generation.
Benefits and Compensation
Up to £55,000 per annum + comprehensive benefits.
How to Apply
If this position sounds of interest, please email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967. We welcome inquiries from candidates seeking other construction-related vacancies across the region.
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