A little bit about us: EMG Solicitors is an award winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Employment Law, Education Law and Wills, Trusts & Probate services. Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between. What are we looking for? We are currently looking to recruit a Residential Conveyancing Assistant or CILEX Legal Executive to support the Residential Conveyancing team in Darlington. Where will you be based? This role will be based in our Darlington office, but we may expect you to travel and work from other offices from time to time. How many hours will you be working? This is a full-time role which is 35 hours per week, Monday to Friday with an hour break for lunch. However at EMG Solicitors we work flexibly, it’s not a 9 to 5 role, but we do expect the work to be done, when you do it can be largely up to yourself, your Team Leader and the requirements of your clients. A brief overview of the role: This role works within the Residential Conveyancing department with the conveyancers and conveyancing assistants on all administrative duties. The main responsibilities of the role include assisting Conveyancers in the management of caseload through dealing with file related queries, either face to face or by telephone and assist in the process of matters on a timely and cost effective basis. What will we expect from you: You should be passionate about providing: Support to your colleagues. To undertake your duties professionally and with the utmost skill and care. We take the view we stand and fall as a team - you will need to work both on your own and as part of a team. To always put clients first and respect their confidentiality at all times. Getting paid for the work you do. You will be supporting Conveyancers in the maintenance of purchase, sales, remortgages, transfer of equity (both freehold and leasehold) files by effective file management. Ensuring clients are kept up to date and dealt with efficiently is an important part of your role and ensuring the appropriate legal matters are raised with the Conveyancer. You will answer incoming calls, take instructions, conduct letter and telephone enquiries as necessary and follow through any actions where required. You will provide full support to the fee earners - collating, sending and checking documentation to all parties involved in transactions. Using the correct Practice procedures and systems is essential so you can manage cases effectively and in accordance with the firm's standards and legal requirements. You will ensure our clients and referrers receive the best possible service at all times. You'll look to cross sell services from other departments in the firm by identifying the appropriate opportunities. Dealing with incoming and outgoing post for the department, ensuring we have all documentation received from various parties involved in transactions. Verifying our clients identification in accordance with our Money Laundering policy will be an important part of your role. To be able to perform this job you will need. CILEX or Licensed Conveyancer qualification is preferred. Experience of working within the residential property sector (mortgage broker, IFA, estate agents) is essential. You will need strong typing skills and be able to use Microsoft systems competently including Excel and Word. As well as have an understanding of email systems, portals and other IT as appropriate. A good standard of education is required, including good spoken and written English skills. Previous experience working within a busy administrative function, particularly within a legal conveyancing department or in a similar property related role would be desirable. You will need to be able to work well individually as well as part of a team. Ensuring that the firms procedures are always adhered to and followed, respecting client confidentiality at all times. You will need to be well motivated, demonstrate initiative and have a positive attitude. Along with having the confidence to inform the team leader of any serious problems you could encounter. What we’re Looking For A little bit about the colleague we’re looking for: We’re looking for a colleague who aligns with our core values of: Cooperation - we proactively support our clients and each other. Courage - we are ambitious and think big. Excellence - we deliver excellence. Integrity - we are open and transparent. Kindness - we value people, communities, having fun and being happy. We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we can all achieve anything from our basic needs to our wildest dreams and everything in between. What We Offer What you can expect from us: Firm wide annual bonus scheme, in addition to a competitive salary 4% Pension employer contributions offered through Standard Life 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas 5 extra days paid leave on your 5-year anniversary – (and every 5 years thereafter) Life Assurance providing your loved ones with a 3 X salary death in service benefit. Employee Assistance Program – a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline. Free annual flu injection EMG Rewards – Vivup app & Tastecard apps offering discounts across a large number of retailers. £50 Gift card on your birthday as well as a late start or early finish £50 Gift card at Christmas plus Christmas closure (subject to variation) Cycle to work scheme. Salary Sacrifice Electric Car scheme. Fruit and refreshments in each office If you want to take the family or friends out, we have two passes for the Beamish open air museum which you can book out and take up to 10 people. Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Empowerment, Diversity and Inclusion Team & our Community Team Regular surveys to understand issues our team care about. Includes regular guest speakers on a wide range of topics. EMG Solicitors are an equal opportunities employer To apply for this role you must have the right to work within the UK