HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.
Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are looking for Patient Support Advisors to join our busy Patient Support team in providing professional services to our clients, patients and healthcare providers.
If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you!
We are looking for individuals with excellent customer service skills to enable us to deliver a high quality, patient experience! As a Patient Support Advisor, as the first line point of contact for all of our patients to create a Homecare solution in an open, transparent and collaborative manner.
Main Responsibilities:
* To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
* Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
* Make outbound calls to patients to book in their medical deliveries
* Administration of internal communication system, such as updating of contact lists, ensuring email address groups are correct/updated and distribution of documents as required/directed.
* To maintain documentation filing systems within the department.
* Ensure prescriptions are received in a timely manner complying with patient confidentially and data protection protocols.
* To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
* To contribute to HealthNet's commitment to continuously improve by forwarding your suggestions to appropriate persons.
* Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.
Hours:
The below hours are based on a 4 week, rolling rota.
8am - 5pm x 3 weeks
9am - 6pm x 1 week.
One Saturday in every 6 weeks is required for this position however a subsequent day off will be arranged on the week the Saturday shift falls.
What experience and skills are we looking for?
Desirable
* Previous experience within a contact centre role is desirable.
Essential
* Experience in resolving customer issues in a professional manner
* Strong written and verbal communication skills
* Experience in delivering strong Customer Service in a previous role.
Qualifications?
* Qualifications in Customer Service or similar preferred but not essential.
Key Competencies
* Efficient and polite communication skills
* Ability to construct professional written communications.
* Can work in a timely manner complying with patient confidentiality and data protection protocols
* Good verbal and written communication skills
* High level of accuracy and attention to detail
* Computer Literacy
What we offer:
* Competitive salary structure
* 25 days holiday + bank holiday
* Pension Scheme
* Ongoing training and development
* Professional registration fees paid
* Employee Assistant Programme including 24/7 hour access to remote GP appointments.
* Refer a friend scheme
* Uniform provided
* Kit bags for all Homecare Nurses
* Eyecare Vouches
* Perks and benefits via Perkbox
* Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.