At Woodford we understand the importance of our clients and engineer workforce, which is why we are investing in developing our future customer service staff. We require inspirational and extremely motivated professionals to help us succeed.
The successful role holder will be trained and assist in:
· Managing emails and phone calls
· Dealing with enquiries from clients and contractors
· Supporting clients and contractors with any queries
· Assigning jobs to contractors within an agreed time frame
· Chasing up jobs that have not been accepted/attended to
· Managing and updating business-critical issues daily
· Scheduling efficiently to reduce engineers travel time
· Updating systems to ensure complete transparency
· Ensuring that maintenance work is processed in a timely manner
· Communicating with contractors and Woodford engineers daily, to chase overdue work
· Improving the standard of our client's buildings / maintenance
· Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues.
· To operate and be measured against business KPI's
· Deliver great customer service to our clients and contractors
· Building outstanding working relationships with our clients, contractors and other departments within the business
· Bring innovation and better ways of working
Woodford are proud to be an equal opportunities employer and look forward to hearing from you if this role is of interest.
Job Type: Full-time
Pay: £20,800.00-£27,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Profit sharing
Ability to commute/relocate:
* Loughton IG10 3TZ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person