Gate‑Line Operator – Wigan Wallgate
We have an opportunity for a Gate‑Line Operator based in Wigan Wallgate.
The successful candidate will provide a highly visible presence at the station, supporting strategies aimed at reducing ticket‑less travel by ensuring customers possess valid tickets and ensuring Automatic Ticket Gates are operated to the highest standards. As a customer‑facing role there may also be a requirement to provide support to customers who need help, particularly during times of disruption. Delivery of high standards of customer service is therefore a key skill for all of these roles.
Responsibilities
* Operate Automatic Ticket Gates to the highest standards.
* Ensure customers possess valid tickets.
* Provide support to customers needing help, especially during disruptions.
* Represent Carlisle Support Services and the client with a "can do" attitude.
* Maintain a visible, well‑presented presence and wear the uniform provided.
Qualifications & Skills
* Excellent customer service skills.
* High standards of honesty and integrity.
* Ability to work well under pressure.
* Pro‑active, friendly attitude with good interpersonal skills.
* Solid experience in dealing with customers face to face.
* Excellent communication skills.
* Good standard of numeracy and literacy.
Working shifts: early and late, with opportunities for overtime. Pay rate £12.60 per hour. This role offers a gateway into a long‑term career in the railway industry.
Referrals increase your chances of interviewing at Carlisle Support Services by 2x.
J-18808-Ljbffr