Carelink Operator Location: Derby Client: Derby City Council Contract Type: Temporary – 3-months Salary: £12.22 (PAYE) - £15.66 per hour (Umbrella) Hours: Full time – 37 hours per week (23:00 – 07:00) About the Role: Derby Carelink provides a 24/7 telecare monitoring and response service for service users and other callers to the centre. As a Carelink Operator, you will be responsible for handling calls sensitively and professionally, assessing emergency situations, and taking prompt and appropriate action. You will also support the effective running of the service by maintaining systems, equipment, and administrative processes in line with operational standards. Key Responsibilities Provide professional call handling, maintaining confidentiality and responding to emergency telecare calls, assessing urgency and taking appropriate action. Operate computerised call handling equipment and portals to TSA (Telecare Services Association) standards. Maintain accurate and up-to-date client information systems (manual and computerised). Record all calls, incidents, visits, and actions taken by Telecare Support Officers. Process customer paperwork and contracts in line with procedures. Respond to calls for other out-of-hours council services (e.g., Derby Homes repairs, Design and Property services, Careline, Home First). Carry out administrative duties such as filing, word processing, photocopying, ...