JOB AIM AND PURPOSE (What is the job trying to do?) Depot Operations Manager Depot Operations ManagerTo assist the Depot Operations Manager in the delivery of frontline operational collection and street scene services. Depot Operations Manager To supervise all operational street scene services and issue work programmes ensuring all operations are completed daily to a high standard. Challenge performance which falls below the expected levels and develop solutions 4. MAIN OBJECTIVES Depot Operations Manager Direct daily supervision of all operational teams across the street scene service area. Liaise with public, elected officials and external organisations in relation to complaints and requests for service provision. Monitor operational health and safety activity identifying risk and challenging unsafe acts, updating risk assessments as required. To effectively communicate both verbally and in writing with management, internal departments, elected members, external agencies and members of the public. Assist in the delivery of training whether undertaken internally or by external organisations. Cover Bank Holiday rotation with colleagues to ensure all street scene services are delivered. Assist in the movement of HGV/LGV Class 2 vehicles to ensure service completion Support operational Street Scene Support and Street Scene Officers in dealing with service enquiries, public and external enquiries and complaints. Assisting the DSO management team with the investigation of fly-tipping and prohibited waste in collection containers. 5. MAIN DUTIES AND RESPONSILBITIES OF THE POST Depot Operations Manager Liaise with employment agencies to ensure all operations are fully resourced providing service continuity. Liaise with Transport Manager making sure adequate vehicles and plant are available for the service. Use BARTEC waste management and street scene software updating as required including using feedback from operational crews. Investigate service complaints with customer service and depot colleagues to provide a clear response, reasons and solutions. Cover all hours of operational activity on a weekly rota with supervisor colleagues as directed by Operations Manager. Assist the Operations Manager in the recruitment of staff as well as providing information for investigations and disciplinary procedures. Undertake staff appraisals in accordance with the Councils appraisal and performance related pay scheme. Cover a duty officer out of hours emergency service on rotation every 3 to 4 weeks with the Street Scene Operational Management covering the Operations Manager and all Street Scene Supervisors. Carry out absence management monitoring in line with Councils absence management procedures including absence management meetings. Present data at management meetings. Monitor overtime claims and develop solutions to reduce overtime expenditure. Monitor crew behaviour acting on any issues in line with HR policies and procedures including writing and recording of warnings. Carry out accident investigation with the Health and Safety manager in instances of personal injury and vehicle incidents. Be a key holder for the depot for on-call responsibilities. To ensure compliance with the Runnymede Borough Councils Health and Safety Policy and the Health and Safety at Work (1974) Act. Assisting the Councils response to civil emergencies as well as the day-to-day security and co-ordination of visitors and depot staff.