Duties will include (but will not be limited to):
* Take guest orders for food and drink
* Prepare and serve food and drinks
* Set up and serve events
* Offer each guest great customer service, Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailors communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manages own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Uses feedback to improve own performance.
* Reduces the waste of resources, taking sustainability into account, in line with business expectations.
* Follows and supports equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
* Serve food and beverages to individual business standards.
Training schedule:
* Food and Beverage Team Member Level 2
* Training will be given by shadowing other team members, or specific on the job training for more complicated tasks
* The apprenticeship is delivered at the workplace, with regular assessor visits to the workplace
* You will complete a skills portfolio and submit coursework via an online learning platform
* Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
* Required skills: Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working
About the company:
Step into history at The Red Lion Hotel Salisbury, where we've been welcoming guests for over 800 years! We proudly hold the title of Europe's oldest purpose-built hotel; unlike many others, our building has always been a hotel rather than being converted. We're certainly one of the most unique hotels in Salisbury city centre, if not the whole of Wiltshire.
Job details:
* Wage: £11,778 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
* Training course: Food and beverage team member (level 2)
* Hours: 8-hour shift, hours vary but will include early shifts (6.30am - 2.30pm), late shifts (2.30pm - 10.30pm), evenings and weekends. 30-minute break with meals provided.
* Start date: Monday 27 October 2025
* Duration: 1 year
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