At Pan Pacific London, we believe that exceptional hospitality
begins with our people. Learning here is not a function, it is part of how we
operate every day.
We are looking for a Learning & Development Manager who
understands that training is not delivered from a classroom alone. It happens
on the floor, in real time, through observation, conversation and coaching.
This role requires someone who is present, visible and confident
within the operation. You will work alongside teams, support managers and
ensure that service standards are not only understood but consistently
delivered.
A strong knowledge of Forbes and LQA standards
is essential. More importantly, the ability to translate these standards into
practical, meaningful training on the floor is key. This is about helping
people understand why standards matter and supporting them to bring them to
life naturally.
What you will be responsible for:
* Leading and delivering learning and development across the hotel
in a way that is practical, consistent and relevant
* Embedding Forbes and LQA standards through hands-on,
on-the-floor coaching and structured training
* Supporting managers in developing their teams through coaching,
feedback and clear development plans
* Designing and delivering training programmes covering service
excellence, communication, leadership and personal development
* Organising and coordinating external training programmes and
partnerships, ensuring quality and alignment with our culture
* Maintaining strong relationships with external providers,
training partners and industry bodies
* Supporting succession planning by identifying potential and
developing future leaders
* Ensuring learning is accessible across all departments,
including night teams, adapting schedules where needed
* Being consistently present within the operation to observe,
support and identify development opportunities
What we are looking for:
* Experience delivering training within a luxury hospitality
environment
* A hands-on approach, confident working on the floor and engaging
with teams at all levels
* Excellent organisational skills, with the ability to manage
multiple training initiatives and external programmes
* Strong interpersonal and communication skills, able to build
relationships across the business and with external partners
* A coaching mindset, someone who listens, challenges and supports
people to grow
* High attention to detail and a clear understanding of what
quality looks like in a luxury environment
* Someone who believes in building culture, not just delivering
training
YOUR BENEFITS WORKING AS A LEARNING & DEVELOPMENT MANAGER AT PAN PACIFIC LONDON
At Pan Pacific London we take pride in our
close-knit culture, commitment to development and focus on wellbeing. As part
of our team, you will enjoy:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels
Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30
hotels and serviced suites across 22 cities in Asia Pacific, North America, and
Europe, including seven new openings by 2025. Renowned for
sincere and graceful service, Pan Pacific is the trusted choice for guests
seeking refined, memorable experiences.
Join Our Family in the Heart of
the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
· Hotel of the Year –
Group (2023) | Catey Awards
· Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
· Forbes Five-Star
Rating | 2022/2023
· Forbes Five-Star
Rating | 2023/2024
· Forbes Five-Star
Rating | 2024/2025
· Forbes Four-Star
Rating – SENSORY Wellbeing | 2023/2024
· Forbes Four-Star
Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where
excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of
Learning & Development Manager must
have the legal right to live and work in the UK without any restrictions. Proof
of eligibility will be required at the interview stage.