Job Title: Receptionist Industry: Health and Fitness
Location: Clapham
Reports to: Head Receptionist
Job Overview :
We are looking for an enthusiastic and detail-oriented Receptionist to join our team at our luxury health and fitness club. As the first point of contact for members and guests, you will play a key role in creating an exceptional experience. The ideal candidate will have a passion for providing outstanding customer service, possess excellent communication skills, and maintain a professional, polished demeanour always. This is an exciting opportunity to be part of a high-end fitness and wellness environment, where excellent service is at the core of everything we do.
Key Responsibilities :
Greet members and guests with a warm, friendly, and professional attitude, ensuring they feel welcome and valued from the moment they arrive
Answer phone calls and respond to emails in a timely, courteous, and professional manner, addressing inquiries and providing detailed information about services, programmes, and membership
Handle member check-ins, appointment scheduling, and reservations, ensuring accuracy and attention to detail
Assist members with inquiries regarding facility amenities, classes, programmes and services, providing personalised recommendations when needed
Resolve any member concerns or issues promptly and professionally, escalating to management when necessary to ensure a satisfactory outcome
Maintain a clean, organised, and visually appealing front desk area that reflects the facility’s high-end standards
Process payments, memberships, and other transactions, ensuring accuracy and confidentiality
Maintain up-to-date knowledge of all promotions, special events, and facility updates to ensure guests are well-informed
Coordinate with other departments (e.g. coaches, fitness staff, cleaning, management) to ensure smooth operations and seamless service
Assist with special requests or VIP services for members and guests, providing an elevated experience
Ensure all member information is accurately entered into the system and updated as necessary, always maintaining confidentiality
Stay proactive in identifying ways to improve the overall guest experience and member retention, suggesting improvements to management
Qualifications / experience :
Previous experience in a customer service or hospitality role, ideally in a luxury setting
Strong interpersonal and communication skills with a natural ability to connect with people and create a positive, welcoming atmosphere
Proficient in using office software, booking systems, and customer management tools.
Excellent organisational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail
A positive, professional, and polished appearance that aligns with the luxury brand
Ability to handle inquiries, requests, and situations with tact and discretion
Flexibility to work mornings, evenings, weekends, and holidays as needed
Benefits :
Competitive pay with opportunities for growth
Complimentary membership to the fitness facility and discounts on services and retail
Ongoing training and development opportunities in customer service and fitness industry knowledge
A dynamic, supportive team-oriented environment in a top-tier fitness facility
If you are passionate about delivering top-tier customer service and being a key part of an exceptional fitness and wellness experience, we would love to hear from you!