Job Overview Wargaming, a global online game developer and publisher, including World of Tanks and World of Warships, is seeking a Head of Outsourcing Centre of Excellence (CoE) to define, build, and lead a centralized outsourcing capability across the organization. Reporting directly to the Group Chief Operating Officer, this role will shape and execute a global outsourcing strategy that enhances scalability, optimizes vendor ecosystems, and ensures consistent quality across all external partnerships.
The scope spans game development, art production, QA, localization, live operations, player support, and corporate functions (e.g., Finance, HR, Procurement, IT services) – making it critical to both product delivery and enterprise operations. This role carries a clear transformation mandate: to consolidate, standardize, and optimize a fragmented global outsourcing landscape into a centrally governed, high‑performing model delivering measurable improvements in cost efficiency, quality, speed, and service outcomes.
What will you do?
Transformation Mandate & Strategy
Lead the enterprise‑wide transformation of outsourcing across development, player support, and corporate functions
Define and implement a target operating model covering governance, vendor segmentation, tooling, and global standards
Deliver measurable outcomes, including cost optimization, vendor consolidation, service quality improvements, cycle time reduction, and CSAT uplift
Leadership & Executive Partnership
Partner closely with the Group COO and senior leadership to define priorities and track transformation delivery
Act as the executive owner of outsourcing performance across all domains
Drive alignment across studios and corporate functions, leading change in a complex, matrixed environment
Vendor Ecosystem Rationalization
Assess and rationalize the global vendor portfolio across development, player support/BPO, and corporate services providers
Establish tiered vendor strategies, preferred partner frameworks, and long‑term strategic relationships
Oversee vendor selection, contracting, governance, and performance management
Operational Excellence & Integration
Standardize processes and integrate outsourcing into internal workflows across production, player support, and corporate functions
Implement consistent KPIs and SLAs (e.g., cost, delivery timelines, quality metrics, CSAT, service efficiency)
Introduce tools and frameworks to improve visibility, forecasting, and scalability
Performance & Continuous Improvement
Establish robust reporting, benchmarking, and performance management frameworks across all outsourcing categories
Drive continuous improvement initiatives and best practices via the CoE
Build internal capability and governance to sustain long‑term performance
What are we looking for?
Extensive experience in outsourcing, vendor management, or external operations across multiple domains (e.g., gaming, technology, BPO, shared services)
Proven track record of leading large‑scale, enterprise outsourcing transformations, including vendor consolidation and operating model redesign
Experience across both product‑facing (development, QA, player support) and corporate functions (e.g., Finance, HR, IT, shared services)
Demonstrated success in building and scaling Centres of Excellence or centralized operating models
Strong leadership presence with experience influencing C‑level stakeholders
Deep commercial expertise, including complex vendor negotiations and cost optimization strategies
Experience operating in a global, matrixed organization
What additional skills will help you stand out?
Strong understanding of AAA production pipelines and live service operations
Experience managing global player support/BPO environments (24/7, multilingual)
Experience with outsourcing in corporate/shared services environments (e.g., Finance operations, HR services, IT support)
Established network of vendors across development, BPO, and corporate service providers
Experience driving organizational change and adoption at scale
Work mode
Preferred location is Cyprus - relocation support can be provided
Other key locations include the UK and Czech Republic
Hybrid with international travel
This role is eligible for relocation & immigration support
Benefits Benefits and perks are tailored to the local market and culture. Our benefits in Guildford include:
5 weeks of Annual Leave per calendar year - increasing over time to a maximum 30 days per year, with the ability to buy up to an additional 5 days through our holiday buy scheme
Additional paid time off (Birthday Leave, Marriage Leave, Compassionate Leave)
Sick Leave Compensation and enhanced Maternity & Paternity Leave Benefits
Dog‑friendly office
On‑site canteen (with an endless supply of free snacks and drinks)
Video games area
Family coverage for Private Medical Insurance (pre‑existing conditions are covered), Life Insurance, Pension scheme offering a matched 4% tax‑free employee contribution
Mental well‑being program (iFeel)
Wellbeing perks (Mental Health Days, Dedicated Well‑being room, Team of Mental Health First Aiders)
Career development and education opportunities within the company
Employee discounts via Perkbox
Personal Wargaming Gaming Account
Company events (including events for partners/children)
Seniority Awards
Referral program - you can recommend the best talents to the Company and receive a reward
One of the main European hubs for game development with 25 years of experience on the market
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