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Parts Advisor at Toyota - Snows Group, Plymouth
Location: Snows Toyota, Plympton, Plymouth, UK
Salary: £26,000 - £32,000 per year
Application deadline: Mar 27, 2025
Employment type: Full-time
About Snows Motor Group
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We focus on delivering exceptional service to our customers and manufacturing partners. We are seeking a Parts Advisor to join our Toyota team in Plymouth.
Your Role
The Parts Advisor's main responsibility is to meet customer requirements regarding parts and to grow the parts department's business through structured direct selling.
Key Responsibilities
* Provide prompt and courteous customer service, promoting our products and services, and handling payments according to trading terms and procedures.
* Accurately order, check, and locate parts, report stock discrepancies and damages to the Parts Manager.
* Manage the return of old exchange units and warranty items, ensuring they are clean, drained of fluids, and properly documented.
* Handle chargeable cases correctly to prevent damage and ensure timely return.
* Pack and dispatch parts safely to avoid damage or loss via delivery or postal services.
* Maintain good relationships with internal and external customers, updating records as necessary.
Candidate Requirements
* Ability to plan, organize, and meet deadlines.
* Quick learner with good response skills.
* Attention to detail and quality work.
* Technical qualification or proven experience with vehicle parts.
* Effective communication skills for team, customer, and external relationships.
* Proficient with PC and web applications.
Working Hours
Monday - Friday, 08:00 - 17:30 (1-hour lunch); 1 Saturday in 3, 08:00 - 13:00.
Benefits
* Competitive salary and bonus scheme
* Comprehensive training and support
* 30 days holiday including bank holidays, with additional days on milestone anniversaries
* Birthday day off
* Discounted MOTs, servicing, and parts
* Referral and customer introduction bonuses
* Life assurance, pension scheme, and employee assistance program
* Career development opportunities
About Toyota Plymouth
We pride ourselves on delivering exceptional service and fostering a supportive work environment. Join us to develop your career within a globally respected brand focused on continuous improvement and innovation.
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