Summary You will work as a team to provide excellent reception and administrative duties for the surgery. You'll obtain hands-on training on all administration duties needed for a surgery, including patients and NHS staff contact. This Apprenticeship provides you with a qualification at the end, with the option to a permanent post for a suitable candidate. Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Any overtime will be paid. Training course Business administrator (level 3) Hours Monday to Friday. Shift system that could be 8am – 3pm / 9.30am - 5.30pm / 10.30 – 6.30am. May include weekend work. 37 hours a week Start date Wednesday 3 December 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or by telephone. Reception services include general enquiries, booking or cancelling of appointments, logging of accurate information (e.g. visit requests) Facilitating efficient lines of communications between patients and clinicians at all times Manual filing of information and documents where appropriate Extensive use of the medical centres computer system and other computer software such as MS Word, Excel and Outlook. To use and amend (where appropriate) the computerised appointment system. Retrieval of information as required from both computer and manual systems. Responsible for the internal and external mail distribution and delivery (this includes ensuring specimens for pathology are ready for collection) Ensure that the information resources in the practice premises are regularly updated and kept in a tidy and orderly manner Ensuring adequate stocks of information leaflets, certificates and prescription forms are maintained and ordered when appropriate Observe a strict code of confidentiality at all times To work within the practice’s agreed policies and guidelines and where appropriate, commenting on and contributing to changing such policies Attend practice meetings or other meetings if required Signposting patients to other services as appropriate Querying prescription details with patients / carers etc Getting prescriptions signed by GPs when required Carry out general health and safety checks around the building Providing administrative support for the whole team Ensuring the internal communication system is kept up to date Inputting data using various computer software Where you'll work 141 OAKDALE ROAD NOTTINGHAM NG3 7EJ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider ACCESS TRAINING (EAST MIDLANDS) LTD Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace. Requirements Desirable qualifications GCSE in: English (grade 4 - 9 or equivalent) Maths (grade 4 - 9 or equivalent) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Customer care skills Team working Initiative Non judgemental Patience Maturity Trustworthy About this employer A busy and friendly GP Surgery. We are in a purpose built surgery building. We have more than 5000 patients registered with us. We have 10 members of staff ranging from doctors / nurses / physio / admin staff and other health care professionals. You will be joining our admin team consisting of four members of staff, who will be at hand to assistant you. After this apprenticeship Progression to Administrator within the surgery. Ask a question The contact for this apprenticeship is: ACCESS TRAINING (EAST MIDLANDS) LTD The reference code for this apprenticeship is VAC1000347759.