Overview
We are seeking a seasoned and hands-on IT Manager to lead our busy Service Desk and central IT team based in Manchester, overseeing a dedicated group of IT Administrators, IT Support Analysts, and a Senior IT Engineer. The successful candidate will provide strategic leadership and actively contribute to hands-on delivery of IT services. This role involves working closely with the IT Manager responsible for Systems and Projects to align initiatives and ensure the overall success of our IT objectives.
Responsibilities
* Direct and manage the Service Desk team, setting performance goals, providing guidance, and conducting regular evaluations.
* Oversee the hands-on delivery of IT support services to end users and actively participate in troubleshooting and issue resolution.
* Collaborate with the IT Manager for Systems and Mobilization to align IT initiatives and goals; work with other IT teams to ensure seamless integration and communication.
* Collaborate with IT Administrators on hands-on planning, implementation, and maintenance of IT infrastructure.
* Lead hands-on IT projects, actively participate in project activities, allocate resources, and ensure successful project delivery; provide regular hands-on project updates and reports to IT leadership.
* Oversee Northern regional operations: management of all remote sites and offices in the north of England; conduct regular site visits to assess IT infrastructure, support needs, and operational efficiency; establish relationships with on-site staff to understand local IT requirements.
* Take the lead in commissioning new service contracts to ensure alignment with organisational needs.
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