Do you thrive in a fast-paced environment and love helping others create unforgettable experiences?
Are you a great communicator with a keen eye for detail and a passion for customer service?
Ragdale Hall Spa is looking for a friendly, organised, and enthusiastic Treatments and Activities Sales Advisor to join our exceptional team. Nestled in the beautiful Leicestershire countryside, Ragdale Hall Spa is an award-winning retreat where wellbeing, luxury, and personalised service come together - and our Treatments and Activities Sales Advisors play a vital role in making every guest's stay truly special.
From scheduling bespoke treatment plans to advising guests on the perfect spa experience, this is a varied and rewarding role where no two days are the same. If you're passionate about helping others, love working in a dynamic environment, and enjoy the challenge of creating seamless guest journeys, we'd love to hear from you.
Main Duties: (Full Training Provided)
* Scheduling treatments, activities, and meal times for over 300 guests daily using our computer system - tailoring each itinerary to individual needs and preferences.
* Screening guest health questionnaires with empathy and care, ensuring treatments are suitable and safe.
* Accurately billing treatments to guest accounts and performing regular financial checks to ensure no outstanding balances.
* Planning schedules for over 150 beauty therapists, including welfare breaks and a varied treatment mix.
* Advising guests over the phone and face-to-face on treatment options, upselling and link-selling wherever possible to meet sales targets.
* Delivering exceptional customer service at our Treatments Reception Desk, assisting with queries and guiding guests around the Hall.
* Communicating effectively with guests, colleagues, and supervisors to ensure smooth operations and guest satisfaction.
Qualifications & Skills Required:
* GCSE Grade C or above (or equivalent) in English and Maths.
* Excellent communication and customer service skills.
* Computer literate with strong attention to detail.
* Ability to work under pressure in a busy environment.
* Previous experience in a sales or customer-facing role is an advantage but not essential.
Hours of Work:
* 31 hours per week.
* Shifts between 8am-7pm, worked on a rota basis.
* 1 in 3 weekends required.
Salary:
* £12.26 per hour
* Non contractual commission-based bonus structure available. Additional information to be provided to the successful applicant.
Work Perks:
* Opportunities to earn gratuities of up to £1,400 per annum on top of your basic salary.
* Exciting career development opportunities - we're committed to helping you grow and progress within the company.
* Complimentary meals - enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
* Free on-site parking.
* Staff accommodation may be available in Melton Mowbray.
* Free transport from Melton Mowbray and Asfordby.
* Exclusive access to fantastic facilities - take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
* Generous discounts across all retail areas and food & drink outlets.
* 50% off most beauty treatments - indulge in our beauty services at a reduced price.
* Discounted stays and day packages - exclusive offers for you, your friends, and family.
* Employee referral scheme - earn bonuses for recommending friends to join our team.
* Long service rewards - celebrate your milestones with loyalty bonuses and special events.
* Recognition and rewards - receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
* Employee Wellbeing Programme provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
* A fun, friendly, and welcoming workplace - enjoy being part of a supportive team that values each individual.
This is a fantastic opportunity to be part of a supportive and welcoming team in a beautiful setting, where your organisational skills and enthusiasm will make a real difference every single day.
Full training will be provided, so if you're ready to join a place where your efforts truly matter, apply today and start your journey with Ragdale Hall Spa.
Vacancy ID :
012684