Key Info
Role: Revenue Control Officer
Contract: FULL TIME at 38 hours per week
Roster: Covers Earlies & Lates between 05:30 and 23:30 approx
Do you have a passion for customer service?
We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact for our customers, making this a vital role in enhancing their journey.
Your key responsibilities include being visible, anticipating customer needs, and providing high-quality information, safety, security, and revenue protection. You will greet customers politely and professionally, ensuring a positive experience.
The role involves revenue protection, customer service, security, and information provision, often under pressure. High standards of courtesy, proactive assistance, and customer goodwill are essential.
Ideal candidates should work clearly and accurately under pressure, think logically and creatively, and demonstrate:
* High standards of honesty and integrity
* Ability to remain calm under pressure
* Flexibility and willingness to adapt to change
* Professionalism at all times
Applicants must live locally and have independent transport to ensure punctuality for early shifts, as train services may not always be available. The role may involve standing for long periods and working shifts including weekends, nights, and bank holidays.
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