Logistics Coordinator – Horsham, RH12
Full-time – On-site, Contract – 12 months, Shift – Monday to Friday, 08:00 – 17:00
Rate of Pay: £15.86 per hour
Responsibilities
* Act as primary point of contact for customers via telephone, Teams and email, particularly for compliance related queries and issue resolution.
* Provide status updates to customers via the Transport Management System.
* Work with customers and partners overseas to ensure due diligence is completed and all regulatory procedures are followed.
* Check all shipments before dispatch and confirm paperwork accuracy.
* Handle Dangerous Goods per IATA rules and local procedures.
* Select cost‑effective air/road routes meeting time and temperature needs.
* Coordinate customs clearance and submit/receive documents on time.
* Prepare shipment documents (MAWB, HAWB, manifests, labels, pre‑alerts, export declarations).
* Upload and maintain shipment documents in the TMS and produce/submit reports on time using shipment and account data.
* Follow all procedures, client protocols, and quality standards.
Requirements
* At least 2+ years office‑based international logistics/customs experience (airfreight ideal) – required.
* Airfreight routing, airline and Dangerous Goods/IATA knowledge – desirable.
* Strong written and verbal communication; confident with stakeholders at all levels.
* Highly organised, able to multi‑task and work accurately under pressure.
* Proficient in MS Word, Excel and transport/shipment systems; able to work independently and with global teams.
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