Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
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Overview
Role: Implementation Consultant (Allocations Module) with NEC Housing Management System. This is a Home Based role with hybrid or remote options depending on location. Reporting to a Lead Implementation Consultant. This role supports growth in the Housing Team as we upgrade, migrate or implement NEC Housing for customers.
When you join NECSWS Housing Team, you will be given the support and time to grow and develop your skillset and knowledge of our system. You will shadow a highly skilled consultant and complete personal aspects of the work until you are ready to work directly with customers independently on end-to-end projects.
Main Responsibilities
* Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, focusing on system configuration and build.
* Provide excellent advice and best practice to current customers using NEC Housing.
* Ensure customers are satisfied with the advice or training provided and provide positive feedback.
* Ensure customer satisfaction with the product and promptly communicate any issues to internal teams.
* Create and maintain training courses and solution design manuals for customers and internal teams.
* Stay up-to-date with developments in Social Housing Management.
* Be flexible and available for travel throughout the UK occasionally to visit customer and company sites when required.
* Be willing and able to collaborate with customers on camera via Teams, and possibly be involved in recorded Teams meetings for training purposes.
Essential Skills
* In-depth expertise of the Allocations and Homelessness processes using Housing Management Software.
* Expertise in implementing Housing Management Systems or Modules with strong focus on configuration and build.
* Proven track record of providing high-quality consultancy services to Local Authority Housing, ALMOs or Housing Associations.
* Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
* Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
* Willingness to work on multiple parallel projects when comfortable and proficient with the system.
Desirable Skills
* Experience in creating, configuring, and implementing wider NEC Housing system modules.
Additional Information
* Excellent benefits package, including an above-average pension scheme.
* Private Medical Cover funded by NEC for employees (option to add family members).
* 25 days paid holiday with the option to buy/sell (FTE).
* Life assurance cover funded by NEC (with option to increase).
* Group Pension Plan with employer contributions up to 8.5%.
* Flexible benefits to suit individual needs.
* Access to LinkedIn Learning for all colleagues (over 15,000 courses).
Other Information
* Candidates must have the right to work and travel in the UK; documentary evidence required.
* All offers are subject to satisfactory vetting, references and occupational health checks.
* DBS check may be required depending on role.
NEC Software Solutions is an equal opportunities employer. If you require reasonable adjustments or have accessibility needs during recruitment or interview, please share these with us. We are committed to an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation). Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people and test newborn hearing. We support 3,000+ employees and work with governments, hospitals, police forces, housing providers, local authorities and more to help them pay financial support faster, speed up treatments, and respond to emergencies effectively. We aim to make a world of difference and would love your help.
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