Go back South London and Maudsley NHS Foundation Trust
Administrator/Receptionist
The closing date is 12 December 2026
This position is five day a week (Mon to Fri) on site with no remote working.
The trust does not offer visa sponsorship for this post.
Tyson West 1 is part of Bethlem Royal Hospital. We offer services for men, aged 18-65, who have acute mental illness and require 24 hour hospital care. Acute illnesses start quickly and have distressing symptoms. We provide care for people who live in the London Borough of Croydon. We offer psychiatric assessment, care and treatment in hospital, which helps to reduce the risk to self and others. Our service brings together teams of health and social care professionals, including nurses, psychologists, OTs, social workers and psychiatrists.
Main duties of the job
We are looking for a highly organised, efficient, flexible and proactive person with excellent communication skills to work in the busy post, and who can balance work demands along with the changing needs of the service. The role requires the post holder to communicate with patients, ward staff and visitors, and to develop collaborative working relationships with colleagues and external agencies.
The post holder must have an excellent telephone manner, good IT skills with experience using Microsoft Office packages (Word, Excel and Outlook). Other tasks include, but not limited to, ordering of stationery, processing of post, scanning, monitoring and ordering ward stock and other tasks (see job description). You must be able to prioritise your workload, be effective at implementing good working practices as well as having a flexible and proactive approach to work in order to cover colleagues when required.
Be responsible for the provision of a high-quality reception and administrative service for a busy acute ward.
About us
* The Team: This is a multi-disciplinary team of mental health practitioners including psychiatrists, nurses, occupational therapists, psychologists and mental health advisors supporting people experiencing serious mental illness.
* Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
* Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing dependent upon job role.
* Career development, there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
* Car lease, our staff benefits from competitive deals to lease cars.
* NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
* Trust Values and Behaviours - Kindness, Respect and Together: Kindness: Compassionate, hopeful, understanding and appreciative. Respect: Honest, equity, inclusive and civility. Together: Integrity, supportive, open and listen.
Job responsibilities
Reception: To provide an effective and efficient reception and administrative services, which will include dealing with telephone enquiries, taking accurate messages and passing them promptly to the appropriate member of the team.
Dealing with the public, face‑to‑face, in a courteous and kind manner and identifying and informing as appropriate the responsible professional worker.
To monitor supplies of patient information such as welcome packs.
Administration: To assist in providing a comprehensive administrative service to the multi‑disciplinary teams, which includes but not limited to data inputting patient information, scanning documents and uploading to patient database.
Maintaining efficient and effective administration systems to support the needs of the service, working with other members of the admin team as appropriate to achieve this.
To assist in providing accurate and efficient data entry into Trust information systems and to assist in the collection of statistical information for the Trust.
To assist in the booking of interpreters, taxis etc.
Service Requirements: To undertake any other duties as required for the service by the Business Manager or Team Leaders. To deliver a high standard of customer care, representative of the service and the overall Trust objectives and commitments. Exercise diplomacy and professionalism, confidentiality and equality standards in accordance with all Trust policies.
Staff Development: To attend regular supervision and annual appraisal meetings.
To participate in any training and developmental needs as required by the Business Manager. To complete all identified mandatory training and ensure this is kept up‑to‑date.
Education and Qualification
* Good standard of general education including English and Mathematics achieving grades A‑C (A).
* One year's experience as a receptionist and/or secretary in an office environment.
Experience
* Experience in using Microsoft Office packages (Word, Outlook and Excel).
* Awareness and understanding of the importance of maintaining confidentiality and integrity of data.
* Ability to work under pressure in potentially stressful situations.
* Experience of working in an NHS or Social Services environment.
* Understanding of mental health awareness.
* Experience of health or social care electronic patient record systems.
Knowledge and Skills
* Ability to multi‑task and prioritise/plan workload.
* Excellent interpersonal, verbal and written communication skills.
* Good organisational skills.
* Knowledge of administrative/office systems.
* Be able to work as part of a team, and on own initiative.
* Knowledge and understanding of the Electronic Patient Journey System (ePJS).
* Experience of Racial Awareness/Diversity Training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
Address
£29,651 to £31,312 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
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