Salary: £30,000 - 30,000 per year Requirements: At least 2 years experience in an IT Service Desk or IT Support environment Proficient in Windows 11 support Experience with Office 365 / Microsoft 365 administration Knowledge of Active Directory / Entra access management Familiarity with Microsoft Exchange / email troubleshooting Experience with Service Desk / ticketing systems Ability to use remote support tools Experience in printer setup and troubleshooting Basic understanding of network troubleshooting (e.g., switches, Wi-Fi, Meraki) Strong communication skills Customer-focused mindset Problem-solving skills Eligibility to work in the UK and commute to the Winchester area Responsibilities: Provide 1st and 2nd line support to users across the organisation Resolve a wide range of technical issues Manage support tickets effectively Collaborate with other IT teams and third-party suppliers Deliver high levels of service Support both technical and non-technical users Assist in projects alongside day-to-day support duties Technologies: Active Directory Support Microsoft 365 Network Office 365 Windows ITIL More: We are a well-established UK organisation currently undergoing a major digital transformation programme. We are looking for an IT Support Analyst to join our internal IT team on an 18-month fixed term contract with hybrid working, requiring attendance at our headquarters in Winchester 2 days per week. This is an exciting opportunity to gain exposure to new systems and technology changes, with significant investment in both technology and people. We offer a dynamic, varied work environment that fosters excellent customer service and technical skill development. last updated 10 week of 2026