4 months contract with a Local Authority Job Summary: • This role provides administrative support within the property sales and leasehold management function, focusing on service charge queries and resales. • The successful candidate will act as a key point of contact for residents and internal teams, ensuring a high standard of customer service and timely processing of leasehold-related activities. Key Duties/Accountabilities (Sample): • Act as the first point of contact for residents and colleagues regarding resales and service charge account queries via phone and email. • Support leasehold property sales, including communication with leaseholders, valuers, and solicitors. • Manage shared email inboxes and assist with general administrative tasks. • Assist with the calculation of service charge actuals and ensure invoices are processed and distributed on time. • Respond to correspondence, calls, emails, and complaints in line with service standards and response times. • Maintain accurate records and support the team during periods of high workload. Skills/Experience: • Experience in an administrative or customer service role, ideally within housing, property, or finance. • Strong attention to detail and ability to manage personal workload effectively. • Proficient in Microsoft Office and capable of learning internal systems quickly. • Clear and professional verbal and written communication skills. • Ability to work to deadlines and prioritise tasks appropriately. • Understanding of service charges and leasehold management (desirable but not essential). Additional Information: • The closing date: 01/09/2025. • Full-time, temporary position (36 hours per week for 15 weeks). • Office-based role located in Sutton, Greater London.