ABOUT OKA
Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.
We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.
#HP01
We are currently looking to recruit a full-time Supervisor to support our Retail Team, based at our brand-new concession in Fenwick Kingston. OKA Kingston is our fourth concession, following the successful introduction of the brand into the renowned Fenwicks Department Store in Newcastle.
ABOUT US
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Supervisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting directly to the Store Manager, the Store Supervisor is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services. The Supervisor will support the ongoing success of Kingston and will be responsible for assisting the Store Manager in all sales and operational requirements of the store.
KEY RESPONSIBILITIES
Store Operations:
Organising and executing all general daily activities and operational requirements of the store Proactively motivating and leading the store teams to exceed targets and KPIs Working with our Visual Merchandising team to update and maintain exceptional standards of store presentation and organisation Working with Business Leads to ensure smooth operations
Customer Service:
Role-modelling the provision of exceptional customer service to OKA customers Leading the store teams to deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner Establishing meaningful, long-term relationships with our customers via clienteling and customer loyalty initiatives Providing customer consultation via email, phone, face-to-face and digital appointments
People and Culture:
Maintaining a key presence on the shopfloor to role model excellent service standards Assisting in the recruitment and onboarding of new employeesManaging store staffing levels, workload and schedule Role-modelling our Company Values and Behaviours
OUR VALUES
Put the Customer First - provides exceptional internal and external customer service at all touchpoints Be In It Together - approachable, personable, committed to shared success Think Big - creative, innovative, solutions orientated Own It - curious, persistent, drives results Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
ABOUT YOU
Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment Passion for delivering exceptional customer service Confident communicator with excellent interpersonal skills Natural flair for interior design, styling and store merchandising Experience and enthusiasm for high-end retail environments Extensive selling skills and the ability to motivate others Good eye for detail Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable A creative, problem-solving spirit Passion for the OKA brand
OUR BENEFITS PACKAGE
33 days holiday (including bank holiday entitlement), plus Length of Service increases Day off for your birthday Health Cash Plan Generous staff discount Enhanced Maternity Pay Employee Assistance Programme Eligibility for a discretionary company Bonus Scheme Discounts on 60+ UK retailers via My OKA benefits platform Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.
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