Ready for a challenge?
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
This will be a key product leadership role in crafting and evolving the product strategy and roadmap for a new loyalty program we will be launching to all our customers across the globe. You’ll work with multiple stakeholders and teams across the entire organisation, influencing across levels, and managing key initiatives end-to-end.
The Loyalty team sits within the Ventures pillar in Product & Tech, a pillar that is relentlessly efficient, highly collaborative, laser-focused and always tackling the company’s biggest strategic bets and opportunities to disrupt the future of this industry. You can hear more on this from Hassan, the Senior Director of Ventures in
These are some of the key components to the position:
* Product Vision & Strategy: Define, craft, and own the end-to-end product strategy and multi-year roadmap for the new loyalty program, ensuring it is highly scalable, directly fueling our vision to be the most rewarding platform.
* Drive End-to-End Execution: Lead the entire product lifecycle from deep discovery and ideation through iterative design, flawless go-to-market execution, and continuous optimization across multiple operating markets.
* Influence Senior Leadership: Act as the product evangelist, effectively communicating the vision, strategy, and execution progress, influencing and aligning senior leadership (up to Executive Committee level) and critical cross-functional stakeholders.
* Champion Data-Driven Strategy & Impact: Champion a data-centric and user-centric approach, leveraging advanced analytics to understand customer needs, maximize positive network effects, and quantify the impact of all initiatives ensuring they deliver against key business KPIs.
* Cultivate Cross-Functional Alignment: Proactively engage, lead, and align with diverse global and local teams (e.g., across Product & Tech (Engineering, UX, Data Science), Marketing, Commercial) to ensure seamless loyalty feature development and integration across the platform.
* Ensure Technical Scalability: Partner closely with engineering leadership and peers to ensure the loyalty architecture is technically robust, built for efficiency, and highly scalable.
* Foster Experimentation & Optimization: Instill a culture of rapid experimentation and iterative learning across all loyalty feature launches to ensure continuous optimization of program acquisition, engagement, retention, and program performance.
What will you bring to the team?
* Strong collaboration and relationship-building skills, across all levels, with effective communication and influencing skills
* High levels of ownership and self-starter attitude, comfortable with autonomy, change and thriving in fast-paced environments.
* Experimentation, iteration and agility first mindset
* Ability to coach, develop and mentor other PMs in the team
* Experience within loyalty and customer engagement welcome, but not mandatory
* Comfortable with key collaboration and analytical tools - e.g. JIRA, Figma, Miro, Tableau
* Problem-Solving & adaptability - demonstrated ability to thrive in the ambiguous, proactively identify challenges, and pivot strategies as needed.
* Ability to partner effectively with engineering teams, understanding technical feasibility, driving scalable solutions, and make prioritisation decisions
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
What else are we delivering?