Do you have exceptional attention to detail, great listening skills, and are approachable and empathetic in nature?
We are looking to appoint a Parent Engagement Officer to work with our friendly and professional Sales and Marketing department based at our Basingstoke Head Office.
As the face of the organisation, you will be required to deliver exceptional service to customers who contact us regarding placing their children in one of our nurseries.
Key Responsibilities:
* Build strong relationships with Nursery managers to manage parent’s expectations.
* You are the voice of the organisation and the first port of call to a new customer.
* Provide an end-to-end solution for each customer throughout their journey with the organisation.
* At all times maintain a high level of professionalism with customers and work to establish a positive rapport with every caller.
* Knowledge of the occupancy management process.
* Seek opportunities and solutions to convert leads.
* Respond quickly and accurately to all customers and internal colleagues.
* Update customer information in the customer service database during and after each call.
* Adhere to GDPR practices.
As a Grandir UK employee, you can enjoy the following benefits:
* Hybrid working - 3 days in the office and 2 days remotely.
* Employee benefits portal, including discounts at 100’s online high street stores.
* Healthcare cash back plan – claim cash back on medical procedures such as dental care and physiotherapy.
* Reward and recognition points – turn your points into cash through the benefits portal.
* ‘May I Say Thank You’ A whole month dedicated to recognising employees' hard work & dedication, including an all-expenses paid awards ceremony.
* Staff referral scheme – recommend your friends and family to work for us and be rewarded with a cash bonus.
* Additional paid holiday for Christmas closure.
* ‘Wellbeing Day’ – an extra day off just for you which sits outside of your holiday entitlement.
* 24/7 remote GP appointments with prescriptions delivered to your home.
* Free on-site parking.
* Heavily discounted childcare at our nurseries.
The Kiddi Caru Nurseries Group is committed to safeguarding and promoting the welfare of children and young people, and an enhanced DBS check will be required for this role.
We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.
Company Policies
Safer Recruitment Policy
Recruiting Ex-Offenders Policy
Employment of Foreign Nationals Policy
Employment of Agency Works Policy
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