Dispensing Receptionist required to join our fabulous team
We have an exciting opportunity for an enthusiastic and motivated Dispensing Receptionist to join our team in delivering high quality care to our Practice population. We are looking for between 30 and 37 hours per week. NVQ level 2 dispensing qualification (or equivalent) is desirable but training would also be open to the correct candidate.
Market Overton is a picturesque village in the North of Rutland with a branch surgery in the village of Somerby just across the border in Leicestershire. Oakham Medical Practice is based in a thriving market town in the beautiful county of Rutland. The Practices serve 20,000 patients.
We are part of Rutland Health PCN and work collaboratively and effectively with our local partners in general practice, the community and social care.
We are a dynamic, creative and forward-thinking Partner led team. We are incredibly lucky to have a wonderful and supportive Practice team to work with. We pride ourselves upon being a learning and teaching Practice.
This position is full-time and offers a competitive salary, generous annual leave and access to the NHS Pension Scheme. The successful candidate will ideally have experience in General Practice. An NVQ level 2 qualification in dispensing is desirable. The successful applicant should be able to demonstrate excellent communication skills and must be a team player as this is a role covering reception and dispensing duties.
Job Summary:
To ensure the provision of timely, efficient and accurate dispensing of medication and support the Reception team in completing general office duties as a Receptionist.
Responsibilities:
Reception duties
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits on to the computer visit screen, ensuring careful recording of all relevant details and where necessary refer to On-call Doctor.
Action repeat prescription requests from patients.
Advise patients of relevant charges for private services, accept payment and issue receipts.
Enter patient information on to the computer as required.
Assist with tasks sent to Reception that relate to patient enquires.
Receive samples from patients and ensure they are passed to the relevant clinician.
Undertake other reasonable duties as required, as directed by the Surgeries Manager.
Dispenser duties
Purchasing and Stock Control
Ordering stock from medication wholesalers.
Checking goods in from wholesaler deliveries and ensuring goods are stored appropriately.
Checking dispensary invoices against orders received, raise queries for any missing / damaged items.
Maintain adequate stocks at the surgeries, ensuring timely stock rotation.
Assist with 3 monthly expiry dates checks, removing out of date stock from shelves and refrigerators and flagging any drugs which are near their expiry date.
Checking and sending daily orders to each wholesaler, chasing up any medications on manufacture delay and returning incorrect goods to the wholesalers.
Annual stock takes in dispensaries.
Destruction of Drugs
Recording and sorting returned medication from patients.
Dealing with uncollected medication.
Disposal of returned unused medications.
Dispensing
Processing prescription repeats via the telephone or online. Liaise with pharmacist / clinician for any medication changes.
Dispensing repeat and acute prescriptions and ordering any medications needed.
Ensure controlled drugs are entered into the CD register, as appropriate.
Checking colleagues dispensing i.e. second signing.
Dispensing private patients' prescriptions and pricing.
Check prescriptions for signature/endorsements and sort, as standard operating procedure.
Collecting prescription charges from patients, recording and balancing prescriptions monies received at the end of the day (rota basis), ensuring enough change is left in the till.
At all times working in accordance with defined Standard Operating Procedures.
Other
Cover for other members of staff when on holiday or sickness cover.
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Managers. Some of the above duties may be delegated.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
* Participation in an annual appraisal review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
* Apply Practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Job Types: Full-time, Part-time, Permanent
Pay: £12.25-£12.35 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
Education:
* GCSE or equivalent (preferred)
Work Location: In person