Job Title: Case Administrator
Location: Norwich
Salary: £21.21 per hour
Hours: Full-time, Monday to Friday, 9 AM - 5 PM
Contract: Temporary, Public Sector
Do you enjoy working in a fast-paced environment where your administrative skills can make a real impact?
Brook Street is partnering with His Majesty's Prison and Probation Service to recruit a Case Administrator for the National Probation Service in Norwich.
About the Role:
As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track.
Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication.
Key Responsibilities:
Managing case files and records accurately and securely
Liaising with Probation Officers and external agencies
Taking inbound and outbound calls, dealing with queries
Supporting individuals going through the probation process
General administrative support including scheduling, data entry, and email handling
Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour
Maintaining systems and databases within required timeframes
What We're Looking For:
Strong verbal and written communication skills
Confident handling phone calls in a professional and calm manner
Good IT and data entry skills (Microsoft Word, basic Excel)
Ability to manage sensitive/confidential information appropriately
Experience in customer service or administrative roles
A proactive approach with the ability to use your own initiative
Weekly pay
Holiday entitlement
Full training and induction provided
Opportunity to work within the public sector
Office with views of Norwich Cathedral
If you're detail-oriented, proactive, and passionate about helping others, this could be the ideal role for you. Apply now to join a service that truly makes a difference.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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