Pay Rate: £27,500
Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, working 7.5hr shifts between 7am-5pm – will potentially change to rotating shifts of 7am-3pm + 9am-5pm
Location: Manton Wood - Worksop
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We are now looking for a Customer Service Advisor to deliver exceptional support to our customers, ensuring all enquiries are resolved efficiently and professionally.
✅A TYPICAL DAY MAY INVOLVE
* Support with the E-Comm go live
* Manage the case management system
* Record all complaints
* Compile a daily tracker and deviations, ensuring trends and CI are maintained
* Ensure that all customer deliveries requiring booking slots are booked in advance
* Monitor all Customer collections and work collaboratively with the transport team
* Providing a full analysis and investigations of all complaints, failed deliveries POD Queries
✅THIS ROLE WOULD SUIT PEOPLE WHO
* Strong communication and customer service skills
* Ability to work in a fast-paced, customer-focused environment
* Confident using IT systems and handling data accurately
* Good problem‑solving skills with the ability to stay calm under pressure
* Previous experience in a customer service role
✅WHY JOIN US?
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
#DSCUKICF