One Stop • 3207-Shifnal, Shropshire • Permanent • Working hours 16 • Apply by 10-May-2026
Shift Leader – Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community.
* Open and close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
* Act as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
* Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
* Ensure the store is always clean, tidy and well presented.
* Prioritise the replenishment of products that matter to our customers.
* Make sure point of sale and shelf edge labels reflect what good looks like.
* Take immediate action for any overcharges and prevent recurrence.
* Proactively manage queues in store to deliver a great shopping trip for our customers.
* Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
* Be knowledgeable about the store, coordinating others to deliver practical actions to make improvements.
* Follow company health and safety routines and ensure colleagues do the same.
* Deliver communication to the team, ensuring they are well informed.
* Look for ways to simplify operations and share these ideas with the Store Manager.
* Always put the customer first and consider them in everything I do.
* Be readily available to resolve customer queries, leaving them with a smile on their face.
* Adjust the service I give to each customer to meet their needs.
* Recognise and celebrate colleagues giving great service.
* Understand what may be getting in the way of delivering a great service and help remove these obstacles.
* Resolve colleague queries in the absence of the Store Manager, or escalate to the Store Manager where appropriate.
* Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
* Be a recognised keyholder for the store, attending alarm call‑outs where necessary to ensure safety and security.
* Monitor and act on internal communications, ensuring messages are actioned timely and all colleagues are kept informed.
* Coordinate colleagues to meet the needs of customers and store operations, feeding back to the Store Manager on any in‑store issues.
* Balance time across service and replenishment areas of the store.
* Actively support the Store Manager in managing store absence, ensuring return‑to‑work interviews for Colleague Support Associates and reporting absence triggers.
* Build meaningful relationships with Area Manager & People Partner, escalated relevant issues in a timely manner, and seek support when needed.
* If this store has a Post Office Local, your duties will include day‑to‑day operations of the post office and you will need to pass a Post Office Financial and criminal conviction background check. If these checks fail, we will withdraw the job offer.
Qualities & Skills
* Communication Skills
* Customer Focus
* Problem‑Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
Diversity & Inclusion
We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
Flexible Working
We welcome conversations about flexible working. Some people are at the start of their careers, others want freedom, and some are going through life‑changing moments such as becoming a carer or adapting to parenthood. Talk to us throughout your application about how we can support.
Benefits
One Stop offers a wide range of quality products at great value, along with friendly and helpful service. We combine the benefits of a large organisation with a close‑knit neighbourhood feel, and provide friendly benefits for our colleagues.
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